Attn Anyone with a company!!!

today LL in their amazing LACK of brilliance blocked access to ALL my employees!!!! They want companies then we get used to working there then this shit TOO MANY ACCOUNTS. You can have only 5. DUH!!! Thanks LL, you cost my company a full day of screwing around. You have / do some of the most .... I'm at a lost for words. So, as we are european a further screw is no support for our times. Lost a day for my company and *I* get to pay for long distance calls. YOU KNOW we are a company with this IP address, we have spoken before to set it up.. Surprise us all, and read this, unblock my company's IP addy. Anyone else out there with a company GOOD LUCK! LL ppl WAKE UP and get your shit together or I bet you will loss more then you gain. After all, will I say to companies I deal with how great this is to use SecondLife for work.... NOT after this!!

OH Wait... let me guess this is some new idea like that avaphone? Distroy your busniess users? No doubt

Not to mention not only did we talk to them we sent in ALL our business documentations they requested. So LL you KNOW this IP is for a business. I have to ask, you killed all your business customers with more then 5 accounts? Makes me wonder if you cut yourselves with this rubbish too. Perhaps thats the problem huh? For a communications business you seem to have communications issues in house.

Sorry, but I am so angry beyond belief this happens after all we did to MAKE SURE my company was set up so this WOULD NOT happen.

Sigh.. so my warning to others might be, don't depend on no interruptions in your business meetings when you think you have a stable platform to work from.

Now.. surprise me, enable my IP address before I have to call. After all your time zone is not mine. I have to do this after my work hours. We europeans get the short support end.

are these employees bots?

Not bots... we are a software and hosting company. And LL has ALL our documents... /bangs my head on the wall... I really wonder why they can't ask first then take what ever action necessary. DUH them!

Guess we moving back to Active Worlds, less hassle, no lag

How do you know it's LL that blocked you? What checks have you done to make sure it wasn't your ISP, or just a network hub outage, or any of a hundred possible bottlenecks between you and San Francisco?

If it was indeed LL, then someone over there obviously made a mistake. It's unfortunate, but it happens. It can be resolved. How about acting professionally about it, like a proper business owner, and focusing on the best way to solve the problem and move forward in a positive way, rather than just calling LL names in a public forum. I get that you're upset, but really, I've rarely seen such childish behavior from one who purports to be the head of a company. If I ran my business that way, I'd be out of business.

You had a setback for one day. I'm sorry, but I have trouble seeing that as the end of the world. Other businesses have far more serious problems than that all the time, and they handle it with dignity and professionalism. Heck, I once moved an office, only to have the phone company totally screw up, and not show up to install the phone lines for a month. Try running a sales & marketing business with no phones some time. See whether bitching about it in forums makes things any better.

There's an old saying in business. Always expect the best, but always be prepared for the worst. If you can't simply accept that sometimes things happen that are beyond your control, you shouldn't be in business. What if a snow storm, or a hurricaine, or some other act of god had stopped you from being able to work for a day? Would getting angry about that help you in any way? Well, it doesn't help here either. Find a way to deal with it like a pro, or quit. Those are your options.

There is a message, what says the account is disabled. So its LL. Well the problem is, we go through all sort of paperwork to set everthing up and then some just figures out he had to disable all accounts, not even write a email to everybody. So all what i have to do first thing when i come to my office spend hours on the phone to everyone.

For a company what try to provide a 3d online community and a bussiness platform, LL defently lacks on in house communication.

there wasent any name calling be yet. And who says this only takes 1 day?

How come a big empty plywood box with nothing except a 1/60 campmaster is floating over that mall with a security orb? And how come the avatars in it are clouds & they don't move & point east? & how come that mall is blocked out of the search?

The account is disabled? Before, it seemed you were saying your IP address appeared to be blocked. Which is it?




So let me get this straight. You're upset that whoever disabled the accounts at LL (which very well might have been a glitch in the system, not an actual person) did not E-mail your people. But then you can't bring yourself to E-mail your team yourself to tell them what's going on? You just had to spend hours calling them all, one by one? No other option you could think of? Does that really sound like the best way for a business person to spend his/her time? I'll say it again, if I ran my business that way, I'd be out of business.

Out of curiosity, how many employees/contractors do you have that it would take you so many hours to call them all? Again, I understand you're upset, but let's at least keep the details realistic, shall we? Exaggertion doesn't do any good, ever. If each phone call took three minutes, which would be a really, really long time just to tell someone to sit tight while you straighten things out with LL, it would take no more than an hour to call 20 people. If you've got 40 employees, which would make you one of the largest development companies in SL, then it would only take two hours. Or, if you did the sensible thing, and just E-mailed everyone at once instead of making all those calls, then the whole thing would take five minutes, tops.

I work with subcontractors, myself, as needed for my various projects. I communicate with them mostly by E-mail, only occasionally by phone. Give it a try. You'll find you've got a lot more time to do your own work when you're not wasting any of it gabbing on the phone.

The last time I really used the phone extensively on a daily basis was back when I ran that sales & marketing business I talked about. In those days, I had anywhere from 10-75 sales reps working for me at any given time, depending on the season, all of whom were required to speak with me on the phone at least twice a day, for reporting & guidance. Even when the size of the team was at its maximum, it took no more than a couple of two-hour sessions per day to talk to them all, and that was to do a heck of a lot more than just say "Somebody screwed up, and blocked our access to SL."

So where did all those hours of yours really go?



By the way, even if we put all of the above aside for a moment, there's one more thing that's really puzzling in what you've said. In your first post, you stated that LL should automatically know all your avatars belong to a company because they're all logging in from the same corporate IP address. If all the logins are from a single IP, then all your people should be in the same location. So why should you have to make any calls at all? Something really isn't adding up here.





Without question, LL could do better. I can't disagree with you there. But you're not exactly doing a stellar job of communication yourself here. Instead of voicing your concerns in a professional manner, you decided to throw what looks very much like a public temper tantrum. Further, instead of looking for ways to resolve the situation in a positive way that might help prevent such mistakes from being made in the future, you chose just to vent your frustrations in the form of what can only be described as a curse-ridden complaint-fest.

What's more, you did it in a forum that no one at LL actually reads. So unless your only goal was just to let the community know you're angry, all you did here was waste more of your time. And since one of your claims was that your time is so valuable that the loss of a single day's work was enough to make you want to pack up all your toys and go home, how could it possibly make any sense at all to add to the problem by wasting even a single minute here? Surely, if you're really running a company, you could find SOMETHING more productive to do than this, couldn't you?


Also, have you considered that if your "warning" really were to have an impact, and businesses were to think twice about entering SL as a result, that you yourself would end up losing money in the long run? The single stupidest thing any developer can ever do is complain about the platform and/or host he or she is working with. If you've got any business sense at all, you either say good things publicly or you keep quiet. Complaints should be voiced privately, always.

Here's why. Let's say I'm a business owner with some really cool ideas that could have a lot of entertainment value if properly implemented, ideas that could end up attracting a lot of people to SL. The people I bring in would then explore the grid, just like everyone else, and some of them would inevitably become customers of yours (assuming your business is open to the public, of course).

But now let's say instead of implementing my ideas, I get scared off by your "warning". I decide to take my ideas elsewhere, or maybe I just never realize them at all. All those new customers I would have brought to your door never actually get there. End result, your "warning" just cost you untold amounts of money.

That, as I said, was assuming your in-world business is open to the publc. What if it's not? Does the same principle still apply? Absolutely. Those cool ideas of mine that would have brought in more people, they would have put more money in LL's pockets too, which would mean they'd have more resources to put into making SL better and better. That would directly benefit you in WHATEVER it is you're doing in SL. But again, if I get scared off by your "warning", none of that ever happens.

You might say I'm just one guy with one business, so how could I make that much difference? The answer is twofold. First of all, one well-implemented good idea can certainly propel a platform to the next level. It happens all the time. Second, I'm not the only one reading this. Who knows how many potential 'idea men' might be on the fence about taking the plunge into SL, and could be negatively influenced by your complaints just enough not to go forward? Again, such things happen all the time.

If you're in business to make money, do yourself a favor, and keep your negativity private. Your public face has to be positive, or your business WILL fail. Remember, most businesses go out of business. If you don't want to be a statistic, think things through before you do them, always. The manner by which you conduct yourself in what you say and do is one of the single biggest factors that makes the difference between success and failure. Any dime store self help book will tell you that much. Read a few.



Okay, if you really want to play the semantics game, phrases such as "amazing lack of brilliance" and "wake up and get your shit together" aren't technically name-calling. But they're pretty darned close. The point was your language was unprofessional.




Well, if you keep wasting your time on the forum instead of talking to LL directly, then it will probably take a lot longer than a day. But if you just call Concierege Service right now, I'm sure you can resolve it in a matter of minutes, if you're really on the level.

Back when I was at Electric Sheep, we had a similar problem once. The testing of a new game reward system we were developing had inadvertently tripped the anti-gambling flag, as too many small payments had been made to certain avatars in too short a time. To the system, it looked like those avatars were playing slot machines or something, and they ended up banned. All it took was a phone call to LL to explain what had really happened, and not only were the avatars reinstated, but LL adjusted the system to prevent the same problem from happening again.

No one went to the forums and bitched about it. We simply took care of it, like any professional should. It was an annoyance for a few hours, and then it was over. That was it.




What mall would that be? The OP did not specify that he/she was involved with a mall, much less disclose a location. Do you know something the rest of us don't?

Presumably she's talking about the mall in his profile picks.

OK, I found it. I had searched for the OP under People, but nothing came up. I just now searched again under All, and found the mall. It is indeed chock full of camping equipment (although I couldn't find any plywood box floating overhead; maybe this was deleted after Shake's comment).

My guess is that's why you were banned, Arrn. LL is taking a firmer stance on traffic gaming these days. The use of camping to artificially inflate traffic is strictly forbidden. There doesn't appear to be any purpose to your $L1 per half hour dance pads, other than to game traffic. Lose that stuff. Let your mall succeed or fail on its own merits, just like every other legitimate business owner.



By the way, for whatever it's worth, I feel compelled to point out that anyone who would camp for L$1 per half hour isn't exactly the sharpest tool in the shed. I don't know what electricity costs in whatever country you're in, but here in the US, it averages about 11 cents per kilowatt-hour. An average computer is going to use about 100-200W of power when you factor in sleep time, active use, booting up, etc. Let's lowball it, anc call it 100 watts, or .1 kilowatts. That comes out to 1.1 cents for every hour of usage.

If I camp the maximum per session on your equipment, so I can get my $L50, it would take me 25 hours. If I then sell that $L50 for cash, I'll get about 19 cents, or .1335 Euros, at today's exchange rate. As if 19 cents for more than an entire day weren't a bad enough rate, my electric bill for that time period would be 27.5 cents. In other words, I lose 8.5 cents for every full session I spend camping at your mall.

Now, what if I'm in Europe instead of the US? According to www.energy.eu, the cheapest electricity you can get in all of Europe is in Bulgaria, where it costs .0834 euros per kilowatt-hour. So if I'm a Bulgarian camper at your mall, I'll spend .2085 Euros for every 25 hour session, to take in .1335 Euros. Divide the difference by 50, and I'm losing .0015 Euros for every half hour I camp in your mall. If I'm anywhere other than Bulgaria, the loss is considerably more.

Bottom line, unless your computer runs off a hand-crank generator, or possibly a hamster wheel, there's absolutely no way to make money at L$1 per half hour. Camping is ridiculous. People, dig up the spare change between your couch cushions, spend it on Lindex or on the third party currency exchange of your choice, and you'll have more L$ than you could make in six months of camping.

And what if it does?

Oh wait Im on your side

Yeah, those super low camping rates are aimed at bots, one machine can run a gang of those and try to make it up in volume.

Or use a computer someone else is paying to run.

First at all the mall does nothing to do with this all.

Second. We have set last year all that up with LL, everthing was fine until thursday as mr. xxx disabled all accounts from our company, becouse linden lab employyes cant read up on tickets, nor have any in house communication, the reason for the disable rampage was simple to many accounts more than 5 per IP. No worry in the mean time all are up and running again. I did not say I have to call anyone. Workers, contracters outsourcing people called our main office and asked why they can't login, since mr. xxxx dosent send a email to all just to me and i wasent in the office so nobody hade an idea whats going on.

Anyway.

Its not the fact something gets disabled, its the fact how Linden lab operates. rampage disable accounts, no matter waht have been agreed too or what haves to be done in the first place. First disable no matter what that my cause, then maybe ask question.
For a comapny what tries to provide a 3d online communication platform LL sufers on in house communication. Not to mention our techs hade to call 3 times US and sit for over 45 min on the phone until it worked. Thats maybe not bad eighter when you are close, but not spend money on long distance calls middle in the night when they are home just play with something around what not even should have occured.

Looks to me like LL came down on known camper site. Hhmmm... empty box with orb and a bunch of non-moving and non-chatting puffs of smoke? Sounds like the gaming of the traffic system in your mall just got busted. I''ll be happy when LL does away with the traffic.... too many cheaters of the system in my opinion.

Well said Chosen

up at the top I said bots?

something smells completely fishy here

I think they all thinking we are talking over a in world bussiness You should have mentioned that this is a real life bussiness