Second Life Forums Archive - My SL don't go well.

Nusky Broome

Registered User

Join date: 16 Feb 2008

Posts: 4

05-12-2008 09:55

I'm from Spain and my Second Life don't work, I don't know what to do.
The program says "Gathering hardware information. App may appear frozen. Sending alternate server, try 1..."
And then SL closes.
I open it several times and it's not resolved.

HELP ME!
Thanks!

Nika Talaj

now you see her ...

Join date: 2 Jan 2007

Posts: 5,449

05-12-2008 10:03

Hi Nusky, welcome to the forums. I'm sorry that I don't speak Spanish!

It sounds like a networking problem. A few questions:

1. Are you using wireless? If so, that may be the problem. If you can possibly test it on a wired broadband connection, do so.

2. Has SL ever worked well for you, or is this your first time trying SL? If SL used to work well for you, what changed since the last time it worked well?

3. Your firewall may be blocking ports that SL needs to have open. Here's the Knowledge Base article on configuring your firewall for SL:

https://support.secondlife.com/ics/support/default.asp?deptID=4417&task=knowledge&questionID=4355

If you are at a school or company, you may have no control over the firewall, and they will probably not be willing to open it for you.

Good luck!
.

Robot Poultry

Registered User

Join date: 23 Jun 2006

Posts: 208

05-12-2008 10:08

It is crashing on hardware detection you say? It doesn't get any further?

What operating system are you running? Windows XP, Windows Vista, Mac OS X, Linux?

Are your drivers all up to date? I would suspect drivers (primarily, video, network, audio) as the culprit here.

Nusky Broome

Registered User

Join date: 16 Feb 2008

Posts: 4

05-12-2008 10:22

It's not my first time, i've been here since May of 2007.
But it's the first time that i wrote in Forum.
I have a laptop so it's WIRELESS but yesterday i hadn't got any problem when I connected.
I have WINDOWS XP.
Mmmmm..
I can manage my firewall I will take a look.
If you can reply with more solutions tell me about it!
Thanks!

Nusky Broome

Registered User

Join date: 16 Feb 2008

Posts: 4

05-12-2008 10:26

I just desactivate my firewall and don't work SL.
So I think that's not the problem.

Robot Poultry

Registered User

Join date: 23 Jun 2006

Posts: 208

05-12-2008 15:23

I would check for video driver updates.

Also make sure that you are fully up to date with Windows Update.

Joanne Stradling

Registered User

Join date: 14 Jan 2007

Posts: 2

10-13-2008 15:54

Had this problem myself for ages using Vista. Updated everything, video drivers etc. with no success. Finally, a nice gentleman pointed me to the Privelege Level on the program's properties and to run the program as administrator. Success... yey!

Tortia Adamski

Registered User

Join date: 15 Nov 2008

Posts: 1

11-15-2008 07:38

i have the same problem with vista.i'm new at sl.i update all drivers tried everything but it'S not working..

My SL don't go well.
Nusky Broome Registered User Join date: 16 Feb 2008 Posts: 4	05-12-2008 09:55 I'm from Spain and my Second Life don't work, I don't know what to do. The program says "Gathering hardware information. App may appear frozen. Sending alternate server, try 1..." And then SL closes. I open it several times and it's not resolved. HELP ME! Thanks!
Nika Talaj now you see her ... Join date: 2 Jan 2007 Posts: 5,449	05-12-2008 10:03 Hi Nusky, welcome to the forums. I'm sorry that I don't speak Spanish! It sounds like a networking problem. A few questions: 1. Are you using wireless? If so, that may be the problem. If you can possibly test it on a wired broadband connection, do so. 2. Has SL ever worked well for you, or is this your first time trying SL? If SL used to work well for you, what changed since the last time it worked well? 3. Your firewall may be blocking ports that SL needs to have open. Here's the Knowledge Base article on configuring your firewall for SL: https://support.secondlife.com/ics/support/default.asp?deptID=4417&task=knowledge&questionID=4355 If you are at a school or company, you may have no control over the firewall, and they will probably not be willing to open it for you. Good luck! .
Robot Poultry Registered User Join date: 23 Jun 2006 Posts: 208	05-12-2008 10:08 It is crashing on hardware detection you say? It doesn't get any further? What operating system are you running? Windows XP, Windows Vista, Mac OS X, Linux? Are your drivers all up to date? I would suspect drivers (primarily, video, network, audio) as the culprit here.
Nusky Broome Registered User Join date: 16 Feb 2008 Posts: 4	05-12-2008 10:22 It's not my first time, i've been here since May of 2007. But it's the first time that i wrote in Forum. I have a laptop so it's WIRELESS but yesterday i hadn't got any problem when I connected. I have WINDOWS XP. Mmmmm.. I can manage my firewall I will take a look. If you can reply with more solutions tell me about it! Thanks!
Nusky Broome Registered User Join date: 16 Feb 2008 Posts: 4	05-12-2008 10:26 I just desactivate my firewall and don't work SL. So I think that's not the problem.
Robot Poultry Registered User Join date: 23 Jun 2006 Posts: 208	05-12-2008 15:23 I would check for video driver updates. Also make sure that you are fully up to date with Windows Update.
Joanne Stradling Registered User Join date: 14 Jan 2007 Posts: 2	10-13-2008 15:54 Had this problem myself for ages using Vista. Updated everything, video drivers etc. with no success. Finally, a nice gentleman pointed me to the Privelege Level on the program's properties and to run the program as administrator. Success... yey!
Tortia Adamski Registered User Join date: 15 Nov 2008 Posts: 1	11-15-2008 07:38 i have the same problem with vista.i'm new at sl.i update all drivers tried everything but it'S not working..

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My SL don't go well.