hey everyone..for the last week when tryin to log into my primary account i get login failed : unable to connect to a simulator. i try my alt account and it works fine. so i submit a ticket with all the info anf everything.. also including the fact that i'v tryed logging in on 7 computers and 3 internet connections, plus had my best friend that like in a completly differant country try it... so they reply with "did you clear your cache?".. and give me a walkthrough on how to do that and re-install. then if that doesnt work they want me to send them the sl log file n dxdiag..they also say that my account logs in fine for them. witch when i check the last login its for the last login monday night befor i logged off, so i humored myself n did all that then uploaded the log files n stuff they asked for.. its been 2 days since that and they'v yet to look at the ticket. so i desided to try live chat.. just to see if they can maybe try actually loggin in game with it.. they tell me that theres rolling restarts and thats whats causin it. so i mention the fact that the issue started befor the rolling restarts.... 20 minutes later i get " yea thats probably whats causing it, try waiting untill they're done" wtf is this?!? an hour and 10 minutes on that chat session and i get that and another walkthrough on removing my cache..
needless to say.. since these guys are more useless then an old sock.. anyone ever seen this unable to connect to a simulater thing befor? i'v compared the log files from my main account and my alt and from what i can see is its passing authentication but not getting a reply from the assest server.. or something like that lol