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Transfered money from my PayPal to my XStreetSL acc, still have not gotten it
Mike1 Bowenford
Registered User
Join date: 8 Jun 2009
Posts: 1
10-31-2009 16:38
Transfered money from my PayPal to my XStreetSL acc, still have not gotten it. It's been 24 hrs
Taliesin Direwytch
Registered User
Join date: 11 Aug 2009
Posts: 4
11-01-2009 05:08
Same here, except I used an in world terminal, L$1200 down the tubes.

[21:07] Xstreet SL Terminal v2.2.5 st: Contacting server. Please wait.
[21:07] You paid SLXTerminal Bigwig L$1200.
[21:08] Xstreet SL Terminal v2.2.5 st: Timeout period expired. Please contact us via email to [email]support@XstreetSL.com[/email] if your Xstreet SL account is not credited within 30 minutes.

I sent an email to the support email addy the terminal gave me, and got a reply that LL no longer uses that email address and that it wouldnt be red, and that I should create a ticket.

BUT since I only have a basic account, I CANT CREATE A TICKET! So I guess I'm just out 1200 lindens. Thanks for nothing guys.
Jin Admiral
Registered User
Join date: 14 Oct 2009
Posts: 16
11-01-2009 05:37
Maybe you could give their billing team a call?

https://support.secondlife.com/ics/support/security.asp?deptID=4417&task=knowledge&questionID=5099

You should be able to submit a support ticket (As a basic account) here : https://support.secondlife.com/ics/support/ticketnewclassic.asp

Hope I have helped.
Taliesin Direwytch
Registered User
Join date: 11 Aug 2009
Posts: 4
11-01-2009 06:43
From: Jin Admiral
Maybe you could give their billing team a call?

https://support.secondlife.com/ics/support/security.asp?deptID=4417&task=knowledge&questionID=5099

You should be able to submit a support ticket (As a basic account) here : https://support.secondlife.com/ics/support/ticketnewclassic.asp

Hope I have helped.



I tried submitting a ticket, but just kept getting kicked back to the faq page. I'll try the billing dept, but I'm pretty sure they only handle billing issues for preium accounts, such as their monthly payments etc.

But thanks very much for the offered help. :)
Jin Admiral
Registered User
Join date: 14 Oct 2009
Posts: 16
11-01-2009 11:01
From: Taliesin Direwytch
I tried submitting a ticket, but just kept getting kicked back to the faq page. I'll try the billing dept, but I'm pretty sure they only handle billing issues for preium accounts, such as their monthly payments etc.

But thanks very much for the offered help. :)


If you explain the situation, im sure they will try to help, if they can't, be sure to ask them to point you in the direction where you can get assistance :)
Taliesin Direwytch
Registered User
Join date: 11 Aug 2009
Posts: 4
11-03-2009 07:00
I finally got a ticket turned in 2 days ago, got a reply that said,

We have some information about your issue.

Dear Taliesin Direwytch,


Thank you for contacting Linden Lab with your issue.

I have escalated your ticket to the correct department. They should be in contact with you shortly.

Should you have any other queries, please email us back.

Kind Regards,

Hanna,

Linden Lab Support.



but 2 days and still nothing. yeah I can kiss that money goodbye I guess. :(
Fox Marchant
be alert...SL needs lerts
Join date: 10 Sep 2009
Posts: 200
11-03-2009 08:56
yeah well at least it's in the system and you probably got a reference number to quote to chase the ticket, so pursue it regularly and don't give up. I'm sure it'll get resolved :)