Constant Crash to Desktop

Since Linden will not help me because I am using a Basic account and suggested the forum for guidance, here I am...

My symptoms are simple: At any time after login my client crashes straight to desktop with the report error dialog box. The time varies from 5 minutes to as long as 2 hours. I crash more frequently in an area that is heavily populated (such as a dense club with many prims and etc) vs non-frequently in an open environment with low prim usage and relatively few AVs (2-4).

CPU: Intel Pentium 4 Northwood (3200 MHz) /w HT
Memory: 1535 MB
OS Version: Microsoft Windows XP Service Pack 3 (Build 2600)
Graphics Card: NVIDIA GeForce FX 5950 Ultra/AGP/SSE2 256 MB
DirectX: 9.0c
Open GL: 2.1.2
AV: Avira AntiVir Personal
Firewall: Comodo Firewall

Things I have tried to alleviate the problem......

* Reinstalled with the latest client (Multiple times)
* Reinstalled on different harddrive
* Installed the Release Client
* Installed CoolViewer
* Deleted the SecondLife folder under Application Data after each reinstall
* Deleted Cache manually
* Relocated Cache location
* Moved Cache to a RAM Drive for near instantaneous read and write access
* Downgraded video drivers to 175.16 from 175.19 (uninstall, reboot, ran DriverCleaner, reboot, install, reboot)
* Disabled second monitor
* Ran ChkDsk
* Defragmented
* Ran memtest86 - No errors
* Added --novoice --noprobe --purge --nopreload --nosound --noaudio to shortcut
* Used a alt (this one actually) to load to see if it was an inventory bug
* Adjusted Video to High, Low, Custom Low, Network to Max, Min, Medium - Same with Cache
* Countless others.....


The one thing I noticed in the log is the gpu is being detected as a 5900? Or perhaps it's just a default class.

---------------
2009-04-07T03:14:29Z INFO: LLFeatureManager::loadGPUClass: GPU is NVIDIA GeForce FX 5900
2009-04-07T03:14:29Z INFO: LLFeatureManager::applyBaseMasks: Setting GPU Class to Class1
2009-04-07T03:14:29Z WARNING: LLViewerImageList::getMaxVideoRamSetting: VRAM amount not detected, defaulting to 128 MB
2009-04-07T03:14:29Z WARNING: LLViewerImageList::getMaxVideoRamSetting: VRAM amount not detected, defaulting to 512 MB
2009-04-07T03:14:29Z INFO: LLViewerImageList::updateMaxResidentTexMem: Total Video Memory set to: 128 MB
2009-04-07T03:14:29Z INFO: LLViewerImageList::updateMaxResidentTexMem: Available Texture Memory set to: 96 MB
--------------

Please? Help? Anyone?... Taking any advice that may lead to a solution!

Separate computer on same internet with slower stats runs just fine for hours on end but I don't always have access to it.

This system runs everything else flawlessly; PSP8, Titans Quest, Sins of a Solar Empire (extremely heavy resource usage), World of Warcraft... All have higher stat requirements then SecondLife.

With no help from Linden I am just about to give up.. please help!

Thank you from a woman who is pulling her hair out trying to figure out this tedious problem.

--- Below lists stats.log

START MESSAGE LOG SUMMARY
Run time: 4623.189 seconds
Incoming:
Total bytes received: 110277738 (190.83 kbits per second)
Total packets received: 233009 (50.40 packets per second)
Average packet size: 473 bytes
Total reliable packets: 151169 (64.88%)
Total compressed packets: 37659 (16.16%)
Total compression savings: 9151441 bytes
Avg comp packet savings: 243 ( 1.63 : 1)
Avg overall comp savings: 39 ( 1.08 : 1)

Outgoing:
Total bytes sent: 0 ( 0.00 kbits per second)
Total packets sent: 92150 (19.93 packets per second)
Average packet size: 0 bytes
Total reliable packets: 5213 ( 5.66%)
Total compressed packets: 0 ( 0.00%)
Total compression savings: 0 bytes
Avg comp packet savings: 0 ( 0.00 : 1)
Avg overall comp savings: 0 ( 0.00 : 1)

SendPacket failures: 0
Dropped packets: 25
Resent packets: 212
Failed reliable resends: 0
Off-circuit rejected packets: 0
On-circuit invalid packets: 0

I guess you've already set up SLVoice.exe and Secondlife.exe as trusted applications in comodo, right ?

What does the log say in the moment of the crash? Also, could you please post the complete output of the help/about window?

Yes, my next attempt I will be uninstalling both AV and Comodo and upgrading back to my original drivers since the downgrade didn't change a thing.




Help/About Window:
---
Second Life 1.22.11 (113941) Mar 6 2009 12:50:02 (Second Life Release)
Release Notes

CPU: Intel Pentium 4 Northwood (3200 MHz)
Memory: 1535 MB
OS Version: Microsoft Windows XP Service Pack 3 (Build 2600)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce FX 5950 Ultra/AGP/SSE2
OpenGL Version: 2.1.2

libcurl Version: libcurl/7.16.4 OpenSSL/0.9.7c zlib/1.2.3
J2C Decoder Version: KDU
Audio Driver Version: (none)
LLMozLib Version: [LLMediaImplLLMozLib] - 2.01.23051 (Mozilla GRE version 1.8.1.13_0000000000)
---

2009-04-07T04:30:27Z INFO: LLAssetStorage::_queueDataRequest: Starting transfer for bb91fc9d-c21a-8824-fa94-4c554cd10fe4
2009-04-07T04:30:27Z INFO: LLTransferManager::processTransferInfo: Receiving 857c87b3-3a9e-3f9b-e359-8351d319b95f, size 37278 bytes
2009-04-07T04:30:36Z INFO: LLAssetStorage::_queueDataRequest: Starting transfer for d7c04c3d-c9d7-d576-6fe1-e2aa3592849f
2009-04-07T04:30:36Z INFO: LLTransferManager::processTransferInfo: Receiving 9e903fbe-2153-5a6e-c288-50b31782557f, size 1982 bytes
2009-04-07T04:30:42Z INFO: process_improved_im: process_improved_im: session_id( 9591d66e-3b09-0ff1-297d-71a8b3c4c854 ), from_id( b0c59f11-4d0d-427d-ab67-b3ca8fee3d5a )
2009-04-07T04:30:54Z INFO: LLAssetStorage::_queueDataRequest: Starting transfer for e4f2daf0-e758-6502-e6a0-e5d945759475
2009-04-07T04:30:54Z INFO: LLTransferManager::processTransferInfo: Receiving 34c47715-4b8e-0f2d-5a5c-e3951921d3a6, size 38766 bytes
2009-04-07T04:31:03Z INFO: viewer_windows_exception_handler: Entering Windows Exception Handler...
2009-04-07T04:31:35Z INFO: LLAppViewer::handleViewerCrash: Handle viewer crash entry.

Then it goes on to list where the logs are saved.

I appreciate your replies Boy Lane and Gunter Gustav

Try disabling the OpenGL Vertex Buffer in the hardware graphic options, as this is prone to causing crashes.

And also, set your Texture Memory to 1.5x less than what your graphic card has.

I used to crash quite a lot in dense areas, but after doing these tweaks, I rarely ever do.

on my old pc with the FX 5200 I found setting everything close to min and a 64 draw as well the texture memory to 128k or less and it will go for hours if I set the tex. mem. to the full 256 it will crash constantly like you describe. sometimes after 5 min some times a few hours.

edit to add. you are running quite old hardware ( APG slots are so old its hard to even find a slow GFX card), and it will be prone to many more crashes..due to what SL is doing compared to any other aplication/game.

you may want to try adding more memory max it out 1.5 do you have two different sixe sticks or 3 sticks of 512? I added 4 to my old compaq below (usable 3.5) and it made a definite improvement as well. thank god its just a spare PC now

Tried that and it seems like no change. I appreciate the thought though.



I will give this a shot when I am at the troublesome PC once again. I know it seems to always reset back to 128 simply because it can't detect VRAM which is 256.



Yes, I understand AGP is a dying hardware but SL runs perfectly fine (albeit slow, but no crashing) on the other PC which is running a GeForce series 4 card (Ti4400). One or the other shouldn't really matter - especially since the card in the troublesome PC is quite faster with double the VRAM.



It's 3 sticks of 512 - all the same brand (corsair) and same type. I believe it is 2800 but it might be 3200. I don't have access to the PC at the current time to double check that.

--

I do appreciate your suggestions Distilled1 and Harrison. Will report back with my findings *crosses fingers*

Please do post if you come across anything else that might be helpful!