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desperated about sim crashes

Oni Horan
Registered User
Join date: 11 Jan 2008
Posts: 89
01-17-2008 05:25
This is a problem i have been looking into for two months now, so please dont assume i have missed the basics, because i really havent.
I run a somewhat successfull rp area within SL and for a very long time now and the problem is that it causes major sim crashes, during which everyone on the sim gets disconnected and the area becomes unavailable for a short while.

it is not the sim, because it was moved to a different sim.
it is not someone else, because the new sim harbors noone but me.

it happens completely randomly and within the last two weeks i have come to realize that its not the build: for two weeks now it ran very stable, crashing maybe once every two days. and keep in mind that during these two weeks the sim was running lagless with up to 40 people on it at the same time.
and yesterday, without any change whatsoever within the whole sim it started again, crash after crash, with two hours passing in between at max and it hasnt been improving ever since. It happens with maybe 10 people there at once...

Now what am i supposed to think about this? is it a certain player that has returned forma break? if it is indeed a player, then what am i supposed to do about it? and if it is, why dont i hear of such problems from any other place out there, believe me ive asked around and sims with a hell of a lot more stuff inside and the same kind of visitors have crashes maybe once per week. theres absolutely no tool whatsoever to check wether tis a person unless they sit onsoemthing, which makes it impossible to look into this further...

or could it be LL working around secretly behind the scenes? the last sim update seemed to help things. a linden once came by, looked into the logs (youd expect that would be a necessity for what you pay for a sim, but no, he said it was too complicated for the common folk to understand...) and blamed it on a certain TP, which after having been removing didnt make any difference whatsoever. in fact, i had removed almsot all tps from the region, but the crashes still occured.

LL support has proven to be nonexistent and if it wasnt for my extremly understanding landlord this project would have died a long time ago.

all i really want to know is why other places dont have such a problem, ive talked to so many people and noone experiences any problems that have barely the scale of this. any hints would be greatly apriciated.
Meade Paravane
Hedgehog
Join date: 21 Nov 2006
Posts: 4,845
01-17-2008 08:31
You should really add a support ticket on this...

"Stability" seems to be a big word at LL lately - if the sim crashing every day or 2 is what you're calling "very stable" then you should give them a poke.
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Oni Horan
Registered User
Join date: 11 Jan 2008
Posts: 89
01-17-2008 08:34
a support ticked has been filed and has been open for about two months. alinden member came and checked it out once, blaming the teleporters which turned out to be compeltely wrong.
Meade Paravane
Hedgehog
Join date: 21 Nov 2006
Posts: 4,845
01-17-2008 08:43
From: Oni Horan
a support ticked has been filed and has been open for about two months. alinden member came and checked it out once, blaming the teleporters which turned out to be compeltely wrong.

So keep poking them. Do a the live chat thing and ask about the status of the ticket..
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Oryx Tempel
Registered User
Join date: 8 Nov 2006
Posts: 7,663
01-18-2008 10:36
As the sim owner, can you run a check to see what scripts are running? Which ones are the big hogs, and who owns them? Maybe someone has a scripted attachment that is causing the sim to crash. A while back we had a question from a woman whose avatar crashed every sim she was in; it ended up being her corrupted Mystitool.
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Darien Caldwell
Registered User
Join date: 12 Oct 2006
Posts: 3,127
01-18-2008 13:05
Actually I'm the sim owner. Oni's RP area is residing on one of my sims. We have pulled every trick in the book to solve this, it really follows no rhyme or reason. The number of scripts varies but usually there is no correlation to that and the crashes. While I'm sitting there in limbo after a crash, looking at all the statistics readouts now frozen to the moment before the crash, I see the picture of a beautifully running sim, 44 fps, .99 time dilation, 22ms frame time, physics frame time around 1.5 ms, nothing unusual in top scripts, no major colliders. It just suddenly dies. If it were simple, it wouldn't be going on 4 months now with no resolution. While Oni still holds some glimmer of hope that it will be solved, I on the other hand have given up on it. It appears to just be something we will have to live with, until such a time as LL opens up the necessary tools and information to do a real, in depth investigation.
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Meade Paravane
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Join date: 21 Nov 2006
Posts: 4,845
01-18-2008 13:16
And conceirge won't help?
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Darien Caldwell
Registered User
Join date: 12 Oct 2006
Posts: 3,127
01-22-2008 13:26
From: Meade Paravane
And conceirge won't help?


They tried. Michael Linden and Spike Linden both took a crack at it. They made some suggestions which we followed. They promised to 'keep looking at it', and left the ticket open, however after a couple months I never heard anything and the ticket was closed without comment. In the meantime we moved the whole build to a new sim to ensure we stopped crashing other tenants on that sim, and to make sure The cause wasn't another tenant in point of fact. However the crashes moved with the build, and the traffic that goes along with it. I have signed the sim up for the Havok 4 Early Adopter program, once they get that sorted out and implemented, I'm hoping some light can be shed on the issue, and outside chance, resolve it.
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Nika Talaj
now you see her ...
Join date: 2 Jan 2007
Posts: 5,449
01-22-2008 13:34
Hmmm. Maybe it's a resident wearing an attachment with a slightly corrupted script, that perhaps crashes the sim when the resident does certain things. Like Sky watzername's Mystitool. One way to test: hold a 24-hour party for all RP users on a completely different build, maybe with a scavenger hunt for something that would be very valuable in the RP, to keep residents there for a half hour or so.

Or, use something like a timeclock script that keeps a record of all AVs within the RP parcel at 5 minute resolution or so, so you can see who's there before it crashes. May need a set of them to cover the whole parcel, but you could correlate the list of resident suspects by eye, so it needn't be to complex.
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Ordinal Malaprop
really very ordinary
Join date: 9 Sep 2005
Posts: 4,607
01-22-2008 13:36
Or, maybe it is a hardware issue on the server holding your sim.

I would keep pressing this to be honest.
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Oni Horan
Registered User
Join date: 11 Jan 2008
Posts: 89
01-22-2008 18:09
From: Ordinal Malaprop
Or, maybe it is a hardware issue on the server holding your sim.

I would keep pressing this to be honest.


its not, as the crashes moved with area to another sim. im also leaning towards it being a visitor. and with the current tools that linden is providing there is absolutely no way of pinpointing the exact root if thats the case.
Sindy Tsure
Will script for shoes
Join date: 18 Sep 2006
Posts: 4,103
01-22-2008 18:13
From: Darien Caldwell
...after a couple months I never heard anything and the ticket was closed without comment..

I'd open a new ticket.
Usagi Musashi
UM ™®
Join date: 24 Oct 2004
Posts: 6,083
01-22-2008 18:18
If Spike Linden can`t figure it out there indeen is something wrong. Try calling support on the phone and see what you can get done.
Nika Talaj
now you see her ...
Join date: 2 Jan 2007
Posts: 5,449
01-22-2008 18:20
From: Nika Talaj
Or, use something like a timeclock script that keeps a record of all AVs within the RP parcel at 5 minute resolution or so, so you can see who's there before it crashes. May need a set of them to cover the whole parcel, but you could correlate the list of resident suspects by eye, so it needn't be to complex.
Well, making a script to do this is completely doable; particularly as it wouldn't have to be completely precise. You could even have the script detect probable crashes and IM a report after the region comes back up. It could be done using either sensors or even (I think) region information, depending on what else is in the region. Then you could zero in on the resident by process of elimination; the set of people who are consistently in the RP area before a crash are your likely suspects.

If the person is doing it on purpose, all you would have to do is advertise that you're looking for them this way and the problem would stop *evil grin*.
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Darien Caldwell
Registered User
Join date: 12 Oct 2006
Posts: 3,127
01-30-2008 16:59
Just to give a little update on this, since we've joined the Havok 4 Early Adopters program, we've only had 1 crash (which may not have been a crash). The sim has been up 7 days now (not counting today's rolling restart of course). I'm quite impressed with H4, I think it will be wonderful once the rough edges are smoothed off and it is spread grid-wide. :)
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Meade Paravane
Hedgehog
Join date: 21 Nov 2006
Posts: 4,845
01-31-2008 07:28
Great to hear, Darien!!

Does this imply that the previous crashes were deliberate?
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Usagi Musashi
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Join date: 24 Oct 2004
Posts: 6,083
01-31-2008 07:43
From: Meade Paravane
Great to hear, Darien!!

Does this imply that the previous crashes were deliberate?


Oh yes Phil is having sex with the ASSet server again. Thats why :p
Darien Caldwell
Registered User
Join date: 12 Oct 2006
Posts: 3,127
01-31-2008 12:11
From: Meade Paravane
Great to hear, Darien!!

Does this imply that the previous crashes were deliberate?


It's very difficult to say. I think it just means they were indeed physics related. Any more than that would just be speculation. I'm just happy to see there is a real improvement associated with Havok 4. Now if they will just fix the sit target offset... :p
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Wildefire Walcott
Heartbreaking
Join date: 8 Nov 2005
Posts: 2,156
01-31-2008 12:43
*waves to Darien and Oni!*

Havok4 has alleviated crash issues on the sims I submitted to the beta program, although I've just submitted a ticket to have one of the sims reverted back to Havok1 because the dilation, sim FPS, script performance, Physics Time, and Other Time are all over the map, especially when people are standing on megaprims (we have tested and confirmed the latter). My business partner lives and works there, and she just couldn't get anything done. So fewer crashes, more lag. The other 2 sims I volunteered are doing fine though, other than the crazy flight assist behavior.

Also, if you haven't visited Oni's Space Colony Necronom VI build, it is a must-see. It is an adult RP area, so be prepared, but the architecture is beautiful and dark.

GRRRR 503!
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Darien Caldwell
Registered User
Join date: 12 Oct 2006
Posts: 3,127
01-31-2008 13:19
Yes, there are some dilation issues to be sure, but I suspect those have to do with the lack of optimization LL talked about at the beginning of the program. Pending downloads tend to back up frequently as well, LL is aware of that issue too. So it's not production ready by any means. But it does look promising. :)

*waves back at Wildefire*
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