Packet loss after rolling sim restart , Linden lab does not replace lost items.

1/4/2009 3:10 PM PDT Reopened mieze89_Braveheart Braveheart Per Scarlet
"If the objects which were rezzed inworld are no-copy items, it seems the objects have been deleted from our database on clearing your land and we have no way to recover them when this happens.


I am sorry for the loss of your items and the inconvenience this has caused you.
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Scarlet, I politely request reimbursement for the two items that were deleted, that I can prove from my account history. You are welcome to check my inventory for the instruction cards that came with the initial purchases.

Please see the bill from the recently purchased furniture and replacement of one item today.
The deletion of the items happend due to systems errors on Linden side and not due to any errors on my part.

please see attached the purchase order for the JG wonderlust
and the replacement of the tub today.
--------------------------------------------------------------------
280 1452337841 Date: 03/06/2009 04:26:49
Payment
Description: J&G Wonderlust Vendor
Region: Seaside Secrets
Destination: Darren Reina
L$4,299
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1 1512139454 Date: 04/01/2009 04:37:54
Payment
Description: Black Marble & Chrome Bathtub - Packaged
Region: Fiyah Island
Destination: Raven Page
L$300
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A credit to my account for L$ 4599 is due me.
and greatly appreciated.

regards, Lizzie Mieze89 Braveheart







1/4/2009 5:18 AM PDT Closed Scarlet Linden Hi mieze89


I have completed a full search for your missing items and despite my best efforts I have not been able to find them.

If the objects which were rezzed inworld are no-copy items, it seems the objects have been deleted from our database on clearing your land and we have no way to recover them when this happens.


I am sorry for the loss of your items and the inconvenience this has caused you.


Regards

Scarlet
31/3/2009 4:32 PM PDT Reopened mieze89_Braveheart Braveheart unable to recover lost items. Inventory did not increase in other location as indicated should have happend.

Please urgently advise how they will be recovered or replaced.
They were not lost or destroyed due any of my doing, but by me getting logged out and a system outage occurring.

please advise me
thank you

Lizzie, Mieze89 Braveheart
31/3/2009 5:21 AM PDT Closed Scarlet Linden Hi mieze89


Thank you for your responses. On checking your account I can see that your inventory is not loading as it should for you. To resolve this for you I have given it a kick, please can you empty your cache from the network tab in your preferences and re-log into a quiet region such as Lime or Pooley and allow your inventory to fully load before teleporting anywhere.

If you are still missing your items please re-open this ticket.










Regards


Scarlet
31/3/2009 4:23 AM PDT Customer Posted a Comment mieze89_Braveheart Braveheart Once the product has been purchased and transaction has taken place, J&G, its owners, management and employees are no longer responsible for the whereabouts or ownership of that product.

J&G Wonderlust - Stage Performance - Bed Features:

Name: J&G Wonderlust - Stage Performance - Bed
Number of Prims: 40
Number of Animations: 292
Number of Active Poses: 138
Modifiable: Yes (except the poses and the scripts)
Copiable: No
Transferable: Yes
Extra Features: Colorable / Tintable, Facial Expressions, pre-made color themes, removable blankets (owner can type "/69 help" while standing next to the bed for further information), built-in lighting, adjustable poses, support of poses with up to 10 poseballs

marble tub
=:Interior Designs by Page:=-


Thank you for purchasing an Interior Design by Page item! We are sure you will enjoy it and thank you for your patronage.

Instructions & Features:

Gently swirling water with steam & sound. Animated motion that can be hidden from view. Touch to receive washcloth. Right click to bathe. Water can be turned off and on. The commands are as follows:

Any questions or concerns with your product should be directed to Raven Page.

Please come visit us again!

Regards,
Raven Page
Owner/Designer of Page Creations
Please see my profile for main store location and other store locations

31/3/2009 4:16 AM PDT Customer Posted a Comment mieze89_Braveheart Braveheart spent two hours in sandbox, cleared and viewed every item in objects as object and lost and found as object, no bed anywhere was only purchased this month 4800 linden
jg wonderlust,
white marble bathtub by raven page bought in October

Please advise how ALL of my furniture will be replaced?

Lizzie, mieze89 Braveheart
30/3/2009 3:38 PM PDT Customer Posted a Comment mieze89_Braveheart Braveheart avatar works
land works and accepts my ave as the owner.

bigger problem, in clearing the land, my
4000 Linden JG wonderlust bed is gone(and not in objects or in lost and found, not in lost and found in an object either)
my 2000 Linden bathtub is in "object" bits, the tub part gone.
and my leather furniture set is also in bits and disassembled into various snippets of nothing

as far as i can tell damage exceeds 10,000 linden easily

Please address this issue and urgently advise me.
Thank you and best regards

(glad not to be running around naked anymore....)
Lizzie
29/3/2009 3:39 PM PDT Customer Posted a Comment mieze89_Braveheart Braveheart my 512 in windy gyle 81,123,345 does not recognise me. when I try to clear my items from the land is says nothing is there, however, 109 prim are in use. but there is nothing in the land.
I also can't rezz any of my belongings, such as a simple dress there. But I can in the Blue island sandbox... I also can' t attach any clothes to myself there on the land, eg 1prim glasses.

thank you for your assistance
29/3/2009 1:25 PM PDT Reopened mieze89_Braveheart Braveheart avatar works, inventory works, but unable to rezz items on my land, from my inventory


The loss amount claimed is so high because my inventory is reduced by 2000 items, I don't even know what is missing.
The items I am claiming is the furniture that is gone out of my house.
A tub and a bed, for which I have receipts.

I was told on Saturday to give it time, that is was lag.
to wait for the inventory to load. After 6 hours it still had not loaded.
On Sunday I was on live customer service chat, clearing cache and reloading SL.
Monday I spent hours looking for objects in lost and found and in objects. YES I cleared cache and I also looked in boxed multiple items. Without success.
After 5 days this ticket still has not been resolved.
Anyones help would be greatly appreciated.

Hey that JG bed rocks.

oh... IBTL i think.

I agree. If no backup feature is going to be used in SL, then SL should refund purchases destroyed by its database screwups. Or something. Something is better than nothing. It's not fair (nor wise technically) to not have some type of inventory back up system.