Game not Install - Can not Open Files

Error opening file for writing:
c:\games\secondlife\app_settings\mozilla\res\throbber\anims29.gif

Same for
anims28.gif
anims27.gif
anims26.gif ..... all to anims00.gif
anim.gif

And many, many more files and in other directories too, like \app_settings\mozilla\res\samples\.

Have no programs related to Firefox open. Tried to install SL several times.

No, no virus, spyware, or stuff. Yes, I am an admin on my own system.

What would be the reason the install keeps failing? I have seen other people with same messages with replies that go on and on in some other SL board, but can not find related issues in these boards.

What is the resolution to this error issue? I just downloaded the client last night. I seem to been blown off by the SL crew as my account does not warrant tech support. They could have at sent a more polite and less automated response on the best course of action to get help from a developer on this.

Any resolution to this install issue?

Thank you and bless.

See if http://jira.secondlife.com/browse/VWR-9467 can help.



You didn't say what version of viewer you were using. The above except from the above linked jira issue assumes the release candidate.

Allow me to please provide the info. It was downloaded a couple of nights ago.

Second_Life_1-21-6-99587_Setup.exe

v1.21.6

Surprisingly, I can not bring up any other file details of this executable package.

I do not have any folders labeled for RCs.

I hope this helps.

There are a number of mentions of that error message in these forums, which you can find by searching for

error opening file writing .

Have you uninstalled Second Life and then manually deleted the Second Life program folder, which on WinXP, for a default installation, C:\Program Files\SecondLife, and then run the installation program?

You might as well delete your current installation file and download it again using a different browser.

Someone more informed may know this, but doesn't mozilla have a variety of code used by various other programs? Firefox is but one project.

The reason there's Mozilla stuff in the viewer is because the embedded browser is a Mozilla browser. It's not Firefox, but it's based on the same core.

I knew there was some connection with Mozilla, didn't realize that the embedded viewer was based on it. When is it going to grow up to become a full fledged viewer?

I have indeed done such searches but found nothing relevant to my case in these boards (http://forums.secondlife.com). I found similar problems, if not exact, to mine at https://lists.secondlife.com/, but those posts go on and on, and even hitting the last few posts, could not find an answer (probably answers could be in post 123 of 246, you know?).

I have gone through all my uninstall software and registry/file cleaners, but there is nothing to SL to even uninstall. Just a couple of folders and files under \app_settings\shaders but just empty folders under \app_settings\mozilla\res.

If I am in fact missing the appropriate post, please link it for me. As far as I can tell, all the keywords I am using are too generic (being a customizable world). I get, in these boards, a bunch of posts not on the error I am having, but people having problems making things in the game.

Done the redownload and reinstall but still not effect. I tried installing in Safe Mode but it did not like that either. I have no problems installing other programs of which are quite complex as well.

Thank you for any more help you all could provide on your time.

Blessings.

What operating system are you using?

You might try installing a different viewer such as the Imprudence viewer. Perhaps that would tide you over while figuring out what the problem is. http://imprudenceviewer.org/

If you are still using the same download that has been failing, you might try deleting that file and download it again, possibly using a different browser.

Another thing to try, when you run the installer for SL, and it asks what folder to install it to, change the folder name, so it's installing it into a freshly created folder.

Windows XP Pro SP3.

I am not sure what that viewer is. Is it something Second Life needs?

I have not tried downloading it from IE. Only from FF. I have not seen anything in my experience where a browser has affected any downloaded file ever, but at this point, not going to hurt trying.

Before all past attempting installs, I have removed the Sl folder completely. The installer does get a fresh folder to use.

Do you mean the SL program folder, normally in C:\Program Files\SecondLife, or the directory where the cache and settings and chat history are, or both?

I've read a number of reports of Firefox mangling downloads. Not in relation to this problem, but downloads in general.

Here's what I suggested about the Imprudence viewer:
"You might try installing a different viewer such as the Imprudence viewer."

I called it a different viewer because it's a different viewer. If it was a part of the regular SL viewer that you needed, I'd have referred to it a part of the regular SL viewer that you needed, instead of referring to it as "a different viewer".

You can find out about things like "Imprudence viewer" by typing

Imprudence viewer

into a seach engine like Google. When I do that the very first search result is the blog that tells about what the Imprudence viewer.

This forum's search will also find threads on the Imprudence viewer.

You might also try doing a Google search for the phrase:

second life alternate viewers

Near if not at the top of the results will be the Second Life wiki page that lists viewers that can be used to connect to Second Life's grid other than the regular SL viewer.

You might also consider trying LInden Lab's current Release Candidate. It's supposed to be just about to become the regular viewer.

I've currently got LL's regular viewer, the current release candidate, the Imprudence viewer, the latest Cool Viewer, latest Release Candidate Cool Viewer, Kirsten's viewer, the Dale Glass viewer, and the Hippo viewer, and some more I don't remember at the moment.

I suspect if you try a few alternate viewers you will find something that installs and runs SL as well as one can expect SL to run.

Oh, you might also try installing the preceding version of the ll viewer.

You can find links to the old versions of LL's viewers by going to google and typing

second life old versions

At or near the top of the list of results will be a link to the SL wiki page that lists old versions of the LL SL viewers. I believe the url is http://wiki.secondlife.com/wiki/old_versions but that's just off the top of my heard.

I am not understanding still this viewer. If it is something the game needs, why is it not in the installer? What "viewer" does this game think I am using before it will even install? I see nothing in the system requirements it needs something of 3rd party flavors that it does not have its own of. It only mentions the OS and hardware that I far surpass. If I do not need this viewer for the installer to work (not the game as I never get that far), then the less added right now, the better. If you think this viewer is needed for the installer, I shall try. I am not going to research something that may not be needed. I hope you can understand how time is a factor.

I install all games in my c:\games\ folder. That is where SL is in. As far as all "temp" stuff, they are cleared by a couple of programs, and my own code, to clear every night. My cache is not an issue. And unless SL installs stuff in a folder I am not aware of that I can not find, I need to know. I see nothing it put in c:\program files\ as that is a folder I do not recommend people to install stuff in anyway, but on its own, nothing is in there. The installer never even passes finishing the install of files in the \second life\ folder itself, let alone into any place else that my monitors could identify.

I hope this information proves helpful. I have not yet tried to download from IE. Going to try when I have the chance to open it up. Still interested in seeing if those results prove different than downloading from FF.

.

The programs we install on our computer systems to see and interact with the Second Life virtual world are called viewers, or sometimes they are called clients. There are a number of different such viewer programs that can be used to connect to the Second Life grid. Some of the viewers that connect to the Second Life grid are made by the company that operates the Second Life grid, Linden Lab. There are several different viewers made by Linden Lab. One is called "Release", or the regular, main viewer. That's the one that is supposed to work, but in your case, that one won't install. Another viewer produced by Linden Lab is called the "Release Candidate". That is a test version. Sometimes it works better than the current main, regular viewer; other times the Release Candidate has worse bugs in it than the regular viewer. The latest Release Candidate viewer is soon to become the new regular viewer; this is expected to happen roughly next week or so.

If you can't install the regular viewer, you have two distinct problems.

One problem is that you would like to figure out why you can't install the regular viewer, so that you can get your system working properly and install the regular viewer.

The other problem is that you would like to run a program that will let you connect to the Second Life grid and take part in the Second Life virtual world.

You don't seem to be making any progress on solving the first problem, so instead of beating your head against a brick wall endlessly to no purpose other than to damage the bricks, why not try solving the second problem, which is to find another way to connect to the Second Life grid?

Installing the Release Candidate is the most straightforward approach. You just go to secondlife.com/downloads and click on the link at the bottom for the Release Candidate and run the installation program . If that installs and runs Second Life well enough to suit you, then you can just forget about solving the problem of why the regular viewer won't install until you are absolutely forced too, which may be never, because the current version of the SL viewer is soon to be replaced.

If you go to the Imprudence viewer site as I suggested you would see an explanation of what it is. If you do the search I suggest for this forum's search of putting in Imprudence and pressing enter, you can read the existing discussions of the Imprudence viewer and you won't have to remain confused about it.


It is a different viewer, completely distinct from the Linden Lab produced viewer. You can't install the regular viewer produced by Linden Lab; I am thus suggesting that you install a different viewer that you might be able to get to install successfully.





The programs that connect to the second life grid are called viewers. It is similar to how the programs that connect to the internet are called browsers. If you can't get one browser to serve your purposes in looking at the internet, then you can try a different browser. For example, if you can't get a website to work in Internet Explorer , you can try in Firefox. You don't use Firefox to make Internet Explorer work, you use it to accomplish you goal of using a certain website, which Internet Explorer, in this imaginary example, failed at. If Firefox also failed, then you could try yet another browser such as Google Chrome. If that doesn't work you could try Opera. If that doesn't work, then you could try Maxthon.

There's a principle being displayed here: if one thing doesn't work, try another.



If time is a factor you would do what I suggest and try installing some different viewers.

Ok, you installed your viwer in a non-standard folder. Than means that when you read instructions that refer to the standard installation folder, "C:\Program Files\SecondLife", you have to take the responsibilty for translating the instructions to suit your customized installation. If you want to follow instructions without performing this mental adjustment, you should do a standard installation.

Standard programs for clearing regular windows "temp" files should not have any effect on this matter, assuming they are working properly. Your Second Life cache may not be an issue, but the Second Life cache folder is in a default installation located in a folder that also houses the Second Life settings folder, which might possibly have something to do with your installation problem. No way for me to tell. If you delete the folder where the settings.xml file is stored, then you know that you don't have a problem resulting from a defective settings.xml file. Second Life, in a normal, default installationi, stores it's settings in a folder that is hidden. You may have changed that folder. No way for me to know. You chose to install Second Life in a location other than the default. It is thus up to you to translate instructions that are based on a default installation to suit your customized installation. In other words, since you chose not to install Second Life into C:\Program Files\SecondLife, but instead chose to install it into C:\Games\SeoondLife, you must replace the phrase "C:\Program Files\SeoondLife" with "Ci\Games\SecondLife".

It is just good standard procedure when an installation fails to delete the installation file and replace it with another by redownloading.

You could easily have tried several alternate viewers in much less than the time it took me to write this post.