Second Life Forums Archive - Computer crashes upon start

Willow Brightwillow

Registered User

Join date: 16 Jan 2003

Posts: 2

01-23-2003 04:24

Immediately upon running second life (both the previous beta as well as the most recent), I see it come up witht he screen where I would login, but then it crashes and reboots my computer - running Windows XP Pro.
I am running an nVidia GeForce 3 Ti 200, using driver version 4.1.0.9, which is the latest available from nVidia.

Tracey Kato

Royal PITA

Join date: 26 Dec 2002

Posts: 400

01-23-2003 08:20

If you are running any kind of firewall, hardware or software, try to temporarly disable it and see if you can log in. If you can, you now know what the problem is, and you can work on finding the correct settings for your firewall.

Hope this helps, worked for me.

_____________________

artificial intelligence is no match for natural stupidity

Willow Brightwillow

Registered User

Join date: 16 Jan 2003

Posts: 2

01-23-2003 08:38

Are you suggesting that if I have a hardware firewall in place, the software will crash and reboot my computer? I find that incredibly difficult to swallow! Especially in a protected operating system like Win XP - second life has to be doing something SERIOUSLY wrong to crash the whole computer.

Shebang Sunshine

Royal PITA

Join date: 3 Dec 2002

Posts: 765

01-23-2003 08:51

You wouldn't happen to have a linksys card in your system, would you?

I've not heard of any issues with linksys and SL, but I -have- seen a few other 'net applications which linksys just does not like even a little bit. Same end result with those apps while a linksys was in the system -- as soon as app attempted to make a connection out, BOOM went the computer.

Just a thought..

#!

Doug Linden

Linden Lab Developer

Join date: 27 Nov 2002

Posts: 179

01-23-2003 10:01

Hmm, this sort of crashing is potentially due to issues with AGP on your motherboard, or more specifically, requiring updated AGP drivers for your system.

There's a knowledge-base article that describes ways to debug these kinds of problems, here's the incredibly heinous link...

https://secondlife.custhelp.com/cgi-bin/secondlife.cfg/php/enduser/std_adp.php?p_sid=2i2*I1Ag&p_lva=&p_faqid=66&p_created=1043256286&p_sp=cF9zcmNoPTEmcF9ncmlkc29ydD0mcF9yb3dfY250PTgmcF9zZWFyY2hfdGV4dD0mcF9zZWFyY2hfdHlwZT0zJnBfY2F0X2x2bDE9NCZwX3NvcnRfYnk9ZGZsdCZwX3BhZ2U9MQ**&p_li=cF91c2VyaWQ9RG91Z19MaW5kZW4mcF9wYXNzd2Q9c2VjdXJlMTQmcF9lbWFpbD0mcF9maXJzdF9uYW1lPURvdWcmcF9sYXN0X25hbWU9TGluZGVu

Let me know if that document helps you out...

- Doug

Sleeper Guillaume

Explorer Achiever

Join date: 8 Jan 2003

Posts: 120

01-25-2003 03:44

Do we get an account on that site by default? I can't log in.

Nexus Nash

Undercover Linden

Join date: 18 Dec 2002

Posts: 1,084

01-25-2003 09:04

LOL it's not the firewall! Linksys is great... i'm running it, no problems here. Last time I encountered a problem like that where the computer just reboots (about 2 weeks ago) it was a bad burnt) sector in the ram. I also had cases where it was a burnt(again) secotr in the vid cards MEM. So if you have tech support for your comp ask them to check the ram ( they have a machine for that)

_____________________

Nexus Nash
Co-Founder
GigasSecondServer
AzureIslands

Proposals
Proposal 1165 - Inventory Shortcuts

bUTTONpUSHER Jones

professional puddlejumper

Join date: 10 Oct 2002

Posts: 172

01-25-2003 13:26

Sleeper, to get that document, login to http://secondlife.com, then from the "Service & Support" menu click "Knowledge Base", then do a search for motherboard
the Subject titile is "New - Debugging viewer crashes and slow performance" and there's a document you can download in the File Attachments field.

Doug - those incredibly heinous links don't work for me. they take me to a login in screen, even though i'm already logged in. are they user specific? i'm using Mozilla.

Computer crashes upon start
Willow Brightwillow Registered User Join date: 16 Jan 2003 Posts: 2	01-23-2003 04:24 Immediately upon running second life (both the previous beta as well as the most recent), I see it come up witht he screen where I would login, but then it crashes and reboots my computer - running Windows XP Pro. I am running an nVidia GeForce 3 Ti 200, using driver version 4.1.0.9, which is the latest available from nVidia.
Tracey Kato Royal PITA Join date: 26 Dec 2002 Posts: 400	01-23-2003 08:20 If you are running any kind of firewall, hardware or software, try to temporarly disable it and see if you can log in. If you can, you now know what the problem is, and you can work on finding the correct settings for your firewall. Hope this helps, worked for me. _____________________ artificial intelligence is no match for natural stupidity
Willow Brightwillow Registered User Join date: 16 Jan 2003 Posts: 2	01-23-2003 08:38 Are you suggesting that if I have a hardware firewall in place, the software will crash and reboot my computer? I find that incredibly difficult to swallow! Especially in a protected operating system like Win XP - second life has to be doing something SERIOUSLY wrong to crash the whole computer.
Shebang Sunshine Royal PITA Join date: 3 Dec 2002 Posts: 765	01-23-2003 08:51 You wouldn't happen to have a linksys card in your system, would you? I've not heard of any issues with linksys and SL, but I -have- seen a few other 'net applications which linksys just does not like even a little bit. Same end result with those apps while a linksys was in the system -- as soon as app attempted to make a connection out, BOOM went the computer. Just a thought.. #!
Doug Linden Linden Lab Developer Join date: 27 Nov 2002 Posts: 179	01-23-2003 10:01 Hmm, this sort of crashing is potentially due to issues with AGP on your motherboard, or more specifically, requiring updated AGP drivers for your system. There's a knowledge-base article that describes ways to debug these kinds of problems, here's the incredibly heinous link... https://secondlife.custhelp.com/cgi-bin/secondlife.cfg/php/enduser/std_adp.php?p_sid=2i2I1Ag&p_lva=&p_faqid=66&p_created=1043256286&p_sp=cF9zcmNoPTEmcF9ncmlkc29ydD0mcF9yb3dfY250PTgmcF9zZWFyY2hfdGV4dD0mcF9zZWFyY2hfdHlwZT0zJnBfY2F0X2x2bDE9NCZwX3NvcnRfYnk9ZGZsdCZwX3BhZ2U9MQ*&p_li=cF91c2VyaWQ9RG91Z19MaW5kZW4mcF9wYXNzd2Q9c2VjdXJlMTQmcF9lbWFpbD0mcF9maXJzdF9uYW1lPURvdWcmcF9sYXN0X25hbWU9TGluZGVu Let me know if that document helps you out... - Doug
Sleeper Guillaume Explorer Achiever Join date: 8 Jan 2003 Posts: 120	01-25-2003 03:44 Do we get an account on that site by default? I can't log in.
Nexus Nash Undercover Linden Join date: 18 Dec 2002 Posts: 1,084	01-25-2003 09:04 LOL it's not the firewall! Linksys is great... i'm running it, no problems here. Last time I encountered a problem like that where the computer just reboots (about 2 weeks ago) it was a bad burnt) sector in the ram. I also had cases where it was a burnt(again) secotr in the vid cards MEM. So if you have tech support for your comp ask them to check the ram ( they have a machine for that) _____________________ Nexus Nash Co-Founder GigasSecondServer AzureIslands Proposals Proposal 1165 - Inventory Shortcuts
bUTTONpUSHER Jones professional puddlejumper Join date: 10 Oct 2002 Posts: 172	01-25-2003 13:26 Sleeper, to get that document, login to http://secondlife.com, then from the "Service & Support" menu click "Knowledge Base", then do a search for motherboard the Subject titile is "New - Debugging viewer crashes and slow performance" and there's a document you can download in the File Attachments field. Doug - those incredibly heinous links don't work for me. they take me to a login in screen, even though i'm already logged in. are they user specific? i'm using Mozilla.

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Computer crashes upon start