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Absolute Balderdash
Registered User
Join date: 15 Dec 2005
Posts: 32
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02-16-2009 23:22
I have used the LL support in the last month a number of times and have found that the rate of action on support tickets has improved out of sight. Had one sim name change actioned in 10 minutes!!!!!! And, I have had sub-half hour response on 2 roll back requests today. Well done guys, I really appreciate the service.
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Boy Lane
Evil Dolly
Join date: 8 May 2007
Posts: 690
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02-16-2009 23:43
Just a guess... They deployed the staff that handled all the now gone openspaces?   .
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Dante Tucker
Purple
Join date: 8 Aug 2006
Posts: 806
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02-17-2009 05:49
Those are the two types of tickets that have always had fast response times. The times you quoted seem like the average for the past two years at least, I don't remember much farther back.
Any ticket type that is handled by concierge is generally faster then the rest.
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