Second Life Forums Archive - Updating billing info

Hinamori Breen

Registered User

Join date: 17 Sep 2008

Posts: 5

08-04-2009 04:11

Yesterday, when I wanted to buy some L$, I wrote my billing info on the site (later I realized that I wrote is not correct).
But, in my account on web site i even saw that "Credit Card Type: Visa".
I thought that everything is normal and therefore have not changed anything.
Later, when I decided to buy L$, I received a message like "We cant authorise your credit card, please, re-enter your billing info on web site" or something like that.
Ok, i went to web site, deleted my old info and wrote new *CORRECT* info. But since i did it (already passed 15 hours), web site still says me that "Not authorised".
I checked knowledge base for this problem and found that i need contact card issuer to ask for allow auth and chrges requests from LindenLab.
I called card issued, but they said me that they doesnt blocking any requests from LindenLab, AND they DID NOT receive any requests from LindenLab in this 15 hours time interval since i started getting "Not authorised" message while i writing my billing info.

Any suggestion how to fix it? Call to LindenLab billing costs too much from my country...

Brieanne Bomazi

Don't forget the *E*

Join date: 29 Jan 2005

Posts: 383

08-04-2009 05:15

From: Hinamori Breen

Yesterday, when I wanted to buy some L$, I wrote my billing info on the site (later I realized that I wrote is not correct).
But, in my account on web site i even saw that "Credit Card Type: Visa".
I thought that everything is normal and therefore have not changed anything.
Later, when I decided to buy L$, I received a message like "We cant authorise your credit card, please, re-enter your billing info on web site" or something like that.
Ok, i went to web site, deleted my old info and wrote new *CORRECT* info. But since i did it (already passed 15 hours), web site still says me that "Not authorised".
I checked knowledge base for this problem and found that i need contact card issuer to ask for allow auth and chrges requests from LindenLab.
I called card issued, but they said me that they doesnt blocking any requests from LindenLab, AND they DID NOT receive any requests from LindenLab in this 15 hours time interval since i started getting "Not authorised" message while i writing my billing info.

Any suggestion how to fix it? Call to LindenLab billing costs too much from my country...

try checking the grid status page, there was a problem with billing a day or two ago, thats likely all the issue is. Simply try re-entering the info now, and see what happens. If it still doesn't work, file a ticket.

~Brie

Hinamori Breen

Registered User

Join date: 17 Sep 2008

Posts: 5

08-04-2009 16:19

From: Brieanne Bomazi

try checking the grid status page, there was a problem with billing a day or two ago, thats likely all the issue is. Simply try re-entering the info now, and see what happens. If it still doesn't work, file a ticket.

~Brie

Ticket?

As i see, only who has premium can file credit cards related tickets.
Seems like i'm stucked with that...

Brieanne Bomazi

Don't forget the *E*

Join date: 29 Jan 2005

Posts: 383

08-05-2009 00:00

From: Hinamori Breen

Ticket?

As i see, only who has premium can file credit cards related tickets.
Seems like i'm stucked with that...

You can file a ticket from the support page. Simply select the *other* and put a description in. If your spending your money on linden, you should have some way other than calling to contact them.

~Brie

Hinamori Breen

Registered User

Join date: 17 Sep 2008

Posts: 5

08-05-2009 01:10

From: Brieanne Bomazi

You can file a ticket from the support page. Simply select the *other* and put a description in. If your spending your money on linden, you should have some way other than calling to contact them.

~Brie

Problem solved. I didnt doing anything... I just re-entered info 10 minuts ago and bought L$.

/closed

Hinamori Breen

Registered User

Join date: 17 Sep 2008

Posts: 5

08-05-2009 11:00

From: Hinamori Breen

Problem solved. I didnt doing anything... I just re-entered info 10 minuts ago and bought L$.

/closed

re-opened again...
After successfuly buying i'm again "Not authorised"

DOES ANYONE AT LINDEN LABS KNOW WHAT THE HELL THEY ARE DOING?!

Zoha Boa

Registered User

Join date: 12 Mar 2007

Posts: 2,893

08-05-2009 11:44

This info is from the status pages: Has maybe something to do with it.
US$ Payout Delays
Posted by Status Desk on August 4th, 2009 at 12:47 pm PDT
We are currently experiencing a processing issue causing the delay of US$ payouts to residents. Due to the backlog, payout turnaround is five to ten days, rather than the usual five. The situation will return to normal as soon as possible.

[RESOLVED] PayPal Issues
Posted by Status Desk on August 3rd, 2009 at 02:38 pm PDT
[RESOLVED 2:38pm PDT] - The PayPal issues were resolved and should no longer be an issue. If you find you have any remaining issues, please contact Billing.

[11:32am PDT] - There are currently issues with any processes which require PayPal usage. These include buying L$ as well as credit processing/account payments. PayPal is working to correct these issues as soon as possible. Payment notifications may also be delayed or fail to show the name of the payer. Please watch this blog for further information as it becomes available.

_____________________

ZoHa Islands: SL Real Estate Management since 2007
Looking for land ? You will find it @ ZoHa Islands !

Orange Beach Mall: 50 000 sqm shopping fun

http://slurl.com/secondlife/ZoHa%20Islands/222/227/27
website: http://www.ZoHa-Islands.com

Dante Tucker

Purple

Join date: 8 Aug 2006

Posts: 806

08-05-2009 12:20

Oops you have a new problem.

"Not authorized" Is a message generated by your credit card company. You need to call them and ask why they are denying charges from Linden Lab.

Also the issues Zoha wrote about above are unrelated.

_____________________

This is a signature.
Send me PMs, I like it.

Argent Stonecutter

Emergency Mustelid

Join date: 20 Sep 2005

Posts: 20,263

08-05-2009 12:28

From: Hinamori Breen

DOES ANYONE AT LINDEN LABS KNOW WHAT THE HELL THEY ARE DOING?!

Oh, one of the hard questions.

_____________________

Argent Stonecutter - http://globalcausalityviolation.blogspot.com/

"And now I'm going to show you something really cool."

Skyhook Station - http://xrl.us/skyhook23
Coonspiracy Store - http://xrl.us/coonstore

Updating billing info
Hinamori Breen Registered User Join date: 17 Sep 2008 Posts: 5	08-04-2009 04:11 Yesterday, when I wanted to buy some L$, I wrote my billing info on the site (later I realized that I wrote is not correct). But, in my account on web site i even saw that "Credit Card Type: Visa". I thought that everything is normal and therefore have not changed anything. Later, when I decided to buy L$, I received a message like "We cant authorise your credit card, please, re-enter your billing info on web site" or something like that. Ok, i went to web site, deleted my old info and wrote new CORRECT info. But since i did it (already passed 15 hours), web site still says me that "Not authorised". I checked knowledge base for this problem and found that i need contact card issuer to ask for allow auth and chrges requests from LindenLab. I called card issued, but they said me that they doesnt blocking any requests from LindenLab, AND they DID NOT receive any requests from LindenLab in this 15 hours time interval since i started getting "Not authorised" message while i writing my billing info. Any suggestion how to fix it? Call to LindenLab billing costs too much from my country...
Brieanne Bomazi Don't forget the E Join date: 29 Jan 2005 Posts: 383	08-04-2009 05:15 From: Hinamori Breen Yesterday, when I wanted to buy some L$, I wrote my billing info on the site (later I realized that I wrote is not correct). But, in my account on web site i even saw that "Credit Card Type: Visa". I thought that everything is normal and therefore have not changed anything. Later, when I decided to buy L$, I received a message like "We cant authorise your credit card, please, re-enter your billing info on web site" or something like that. Ok, i went to web site, deleted my old info and wrote new CORRECT info. But since i did it (already passed 15 hours), web site still says me that "Not authorised". I checked knowledge base for this problem and found that i need contact card issuer to ask for allow auth and chrges requests from LindenLab. I called card issued, but they said me that they doesnt blocking any requests from LindenLab, AND they DID NOT receive any requests from LindenLab in this 15 hours time interval since i started getting "Not authorised" message while i writing my billing info. Any suggestion how to fix it? Call to LindenLab billing costs too much from my country... try checking the grid status page, there was a problem with billing a day or two ago, thats likely all the issue is. Simply try re-entering the info now, and see what happens. If it still doesn't work, file a ticket. ~Brie
Hinamori Breen Registered User Join date: 17 Sep 2008 Posts: 5	08-04-2009 16:19 From: Brieanne Bomazi try checking the grid status page, there was a problem with billing a day or two ago, thats likely all the issue is. Simply try re-entering the info now, and see what happens. If it still doesn't work, file a ticket. ~Brie Ticket? As i see, only who has premium can file credit cards related tickets. Seems like i'm stucked with that...
Brieanne Bomazi Don't forget the E Join date: 29 Jan 2005 Posts: 383	08-05-2009 00:00 From: Hinamori Breen Ticket? As i see, only who has premium can file credit cards related tickets. Seems like i'm stucked with that... You can file a ticket from the support page. Simply select the other and put a description in. If your spending your money on linden, you should have some way other than calling to contact them. ~Brie
Hinamori Breen Registered User Join date: 17 Sep 2008 Posts: 5	08-05-2009 01:10 From: Brieanne Bomazi You can file a ticket from the support page. Simply select the other and put a description in. If your spending your money on linden, you should have some way other than calling to contact them. ~Brie Problem solved. I didnt doing anything... I just re-entered info 10 minuts ago and bought L$. /closed
Hinamori Breen Registered User Join date: 17 Sep 2008 Posts: 5	08-05-2009 11:00 From: Hinamori Breen Problem solved. I didnt doing anything... I just re-entered info 10 minuts ago and bought L$. /closed re-opened again... After successfuly buying i'm again "Not authorised" DOES ANYONE AT LINDEN LABS KNOW WHAT THE HELL THEY ARE DOING?!
Zoha Boa Registered User Join date: 12 Mar 2007 Posts: 2,893	08-05-2009 11:44 This info is from the status pages: Has maybe something to do with it. US$ Payout Delays Posted by Status Desk on August 4th, 2009 at 12:47 pm PDT We are currently experiencing a processing issue causing the delay of US$ payouts to residents. Due to the backlog, payout turnaround is five to ten days, rather than the usual five. The situation will return to normal as soon as possible. [RESOLVED] PayPal Issues Posted by Status Desk on August 3rd, 2009 at 02:38 pm PDT [RESOLVED 2:38pm PDT] - The PayPal issues were resolved and should no longer be an issue. If you find you have any remaining issues, please contact Billing. [11:32am PDT] - There are currently issues with any processes which require PayPal usage. These include buying L$ as well as credit processing/account payments. PayPal is working to correct these issues as soon as possible. Payment notifications may also be delayed or fail to show the name of the payer. Please watch this blog for further information as it becomes available. _____________________ ZoHa Islands: SL Real Estate Management since 2007 Looking for land ? You will find it @ ZoHa Islands ! Orange Beach Mall: 50 000 sqm shopping fun http://slurl.com/secondlife/ZoHa%20Islands/222/227/27 website: http://www.ZoHa-Islands.com
Dante Tucker Purple Join date: 8 Aug 2006 Posts: 806	08-05-2009 12:20 Oops you have a new problem. "Not authorized" Is a message generated by your credit card company. You need to call them and ask why they are denying charges from Linden Lab. Also the issues Zoha wrote about above are unrelated. _____________________ This is a signature. Send me PMs, I like it.
Argent Stonecutter Emergency Mustelid Join date: 20 Sep 2005 Posts: 20,263	08-05-2009 12:28 From: Hinamori Breen DOES ANYONE AT LINDEN LABS KNOW WHAT THE HELL THEY ARE DOING?! Oh, one of the hard questions. _____________________ Argent Stonecutter - http://globalcausalityviolation.blogspot.com/ "And now I'm going to show you something really cool." Skyhook Station - http://xrl.us/skyhook23 Coonspiracy Store - http://xrl.us/coonstore

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Updating billing info