Hi,
Anyone know how long it takes to get response from customer support?
I have raised 2 tickets with them for diffrent subjects with a diffrent avatar (couldn't post here with him as thats part of the problem). 1st one was almost 2 months ago and the 2nd was almost 1 month ago.
I think this is pretty poor response time.
- Designs
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Designs Aeon
Registered User
Join date: 2 Mar 2008
Posts: 1
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04-25-2008 00:17
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Distilled1 Rush
written in the Pixles
Join date: 29 Jul 2006
Posts: 504
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04-25-2008 11:56
over a year
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Lance Corrimal
I don't do stupid.
Join date: 9 Jun 2006
Posts: 877
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04-25-2008 13:59
What makes you think that you actually get responses on tickets?
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Wildefire Walcott
Heartbreaking
Join date: 8 Nov 2005
Posts: 2,156
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04-25-2008 14:09
As a Concierge member (owner of at least 1/2 sim worth of land) I am supposedly entitled to priority support. On March 30 I submitted a ticket asking for a clarification on a particular matter. The ticket was addressed 3 weeks later, on March 24. Unless yours is a particularly urgent matter (I hear billing issues get addressed rather quickly), I'd expect to wait no less than I did before you hear anything. (And it sounds like you've already waited quite a bit.)
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Dinohunden Paine
Registered User
Join date: 4 Dec 2007
Posts: 47
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04-25-2008 14:53
over a year LOL, exactly, I've just made a new thead over LL, also with their lack of support, it's called "Does Linden Lab hate Europe" |
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Thili Playfair
Registered User
Join date: 18 Aug 2004
Posts: 2,417
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04-25-2008 15:45
from 1 month to 2 years
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Sindy Tsure
Will script for shoes
Join date: 18 Sep 2006
Posts: 4,103
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04-25-2008 16:12
On March 30 I submitted a ticket ...The ticket was addressed ... on March 24 Wow! That's fast!!  I'm also conceirge and have been waiting over a month for on a ticket that asks for clarification about something. Another ticket that's been open since April 9th was about some LL parcels on my mainland home. I asked for a couple to be sent to auction - one that's been maint land for well over a year, another that's been LLs for +6 months. Feeling helpful, I also pointed out another parcel that I wasn't interested in but that did not have autoreturn set. What'd they do? They auctioned the one I didn't care about and left the other two alone. The ticket has been "Work in Progress" since. I've been not bitching stuff like this because I know they've had their hands full lately with all the grid problems. It's getting hard to not complain though, especially when they take care of the issue you say you don't care about and ignore the ones you say you do. It's not like I'm comparing apples & oranges either - the ticket was just about reclaiming a few parcels, all on the same sim. |