Second Life Forums Archive

Vershean Guillaume

Furniture designer

Join date: 1 Apr 2003

Posts: 105

05-13-2003 12:06

well for the past few days most of you have noticed i wasnt online.. if u didnt is ok lol.... but the reason was becasue secondlife.com wasnt showing up on my browser and it has become apparent that the game uses the site as a resource. so if my regular internet doesnt show the site neither wil lthe game. that was the case. iot kept saying something about DNS. and i dont know whats wrong. i am using the public libraries comp at the moment to type this up cause idont know if my internet works the way it should be. I dont know what to ask or how to say it but if someone could help me it would be greatly appreicated

_____________________

Versheans Furniture and Clothing store open now!!

Shebang Sunshine

Royal PITA

Join date: 3 Dec 2002

Posts: 765

05-13-2003 14:56

DNS is what attaches a name (secondlife.com) to an IP address. It's like... ok, say you get into a taxi and tell the driver "take me to bob's house" -- the taxi driver doesn't know where bob lives unless you give him bob's physical address (secondlife.com = bob's house; the IP address = physical address). Does that make sense?

Your ISP's DNS server is probably messed up. You need to contact their tech support to get them to fix the issue.

In the mean-time, the IP address for the forums here is 63.211.151.5 -- you can plug http://63.211.151.5/ into your browser address bar to get to the forums if http://forums.secondlife.com/ doesn't get you here.

If you still can't get to the forums using the IP address, but you can get to other sites on the web, then the issue is (most likely) that a major router in between you and SL is down. Shouldn't be down for *days* however -- I'd be calling my ISP's tech support. Give them the URLs / IP addresses that you know and have them ping / run tracert's.

Good luck, and let us know what it turns out to have been, ok?

#!

_____________________

--
Gravy: the new ice cream.

Ama Omega

Lost Wanderer

Join date: 11 Dec 2002

Posts: 1,770

05-13-2003 14:59

My fiance has the same problem. She will get DNS errors from the site and not be able to log in (using the shortcut created by the game and everything) and then suddently she will be able to. She is on a home network and no other computers in her house are able to visit the site or log in when this is happening. I have to check but I think she tried power-cycling the modem and router. It is weird, considering what DNS is and how it works.

Vershean Guillaume

Furniture designer

Join date: 1 Apr 2003

Posts: 105

05-13-2003 15:09

also everytime i start up sl i have to delete and retype my password. My pasworrd is 6 letters long but its likw 20 little stars in the password box and then the dns thing comes up if ijust press connect w/o chanign password ..its strange

_____________________

Versheans Furniture and Clothing store open now!!

Shebang Sunshine

Royal PITA

Join date: 3 Dec 2002

Posts: 765

05-13-2003 15:17

Ama, that's too weird.

Has she tried changing the shortcut's target so the IP address is in there instead of login.agni.lindenlab.com ? (resolves to 63.211.151.1

Vershean, everyone's password field has a bunch of *'s in it -- it's the programmer's way of not letting anyone know how many characters are in your password. You shouldn't have to erase and retype it.

#!

_____________________

--
Gravy: the new ice cream.

Mark Busch

DarkLife Developer

Join date: 8 Apr 2003

Posts: 442

05-13-2003 17:34

Trouble with DNS too, I've changed the default DNS server to something else and it worked again.
A better way to test if the IP adres of secondlife.com can be reached is pinging 63.211.151.5 instead of trying it in your browser. Some webservers feel te need to send the domain name anyway when you try the IP and then your browser tries that the domain anyway right after it made contact.

Mark Linden

Funky Linden Monkey

Join date: 20 Nov 2002

Posts: 179

05-13-2003 20:32

Yay, problems that are not consistent, and difficult to reproduce in the office!

Can I get folks who are having DNS issues relating to logging in do the following for me, and post the results here?

Open an MS-DOS Prompt (or a Command Prompt... depending on what you're using... it's hidden in the Accessories part of the Start Menu sometimes), and run the following commands:

nslookup secondlife.com
nslookup forums.secondlife.com
nslookup login.agni.lindenlab.com
nslookup www.lindenlab.com

Copy the output from those, and paste it into this thread.

I suspect that some ISPs aren't running their nameservers properly, but it's difficult to tell from here. My guess is that they are caching our old IP address range, in which case there's nothing we can do; you'll need to talk to them about it. The output from the above commands will help me tell what's going on.

Thanks!

Ama Omega

Lost Wanderer

Join date: 11 Dec 2002

Posts: 1,770

05-13-2003 22:00

Well my fiances problem is really weird because here are some more things that happen / more description:

- #! : Ok I need to look at taht short cut better next time, I thought the IP at the end was the linden lab servers - didn't realize there was a whole url before it.

- At the time when she can't get on the site or the game she can browse any other site she visits.

- I am on the same ISP, different house, 2 blocks away, and I have never had a problem.

- Its intermittant. She won't be able to get on for a few hours, then suddenly she will. She won't have problems for a while then suddenly she can't get on.

- It hasn't happened since .7.0 I think. But if it does happen again we will be sure to get that information for you Mark.

Vershean Guillaume

Furniture designer

Join date: 1 Apr 2003

Posts: 105

05-17-2003 12:00

ok i finnaly am able to get back on the website lietme run that and see what it says

_____________________

Versheans Furniture and Clothing store open now!!

Vershean Guillaume

Furniture designer

Join date: 1 Apr 2003

Posts: 105

05-17-2003 12:04

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Noelle Rose>nslookup secondlife.com
DNS request timed out.
timeout was 2 seconds.
*** Can't find server name for address 66.56.65.7: Timed out
DNS request timed out.
timeout was 2 seconds.
*** Can't find server name for address 66.56.65.8: Timed out
Server: ns9.attbi.com
Address: 204.127.202.19

DNS request timed out.
timeout was 2 seconds.
*** Request to ns9.attbi.com timed-out

C:\Documents and Settings\Noelle Rose>nslokup forums.secondlife.
'nslokup' is not recognized as an internal or external command,
operable program or batch file.

C:\Documents and Settings\Noelle Rose>nslookup forums.secondlife
DNS request timed out.
timeout was 2 seconds.
*** Can't find server name for address 66.56.65.7: Timed out
DNS request timed out.
timeout was 2 seconds.
*** Can't find server name for address 66.56.65.8: Timed out
Server: ns9.attbi.com
Address: 204.127.202.19

DNS request timed out.
timeout was 2 seconds.
*** Request to ns9.attbi.com timed-out

C:\Documents and Settings\Noelle Rose>nslookup login.agni.linden
DNS request timed out.
timeout was 2 seconds.
*** Can't find server name for address 66.56.65.7: Timed out
DNS request timed out.
timeout was 2 seconds.
*** Can't find server name for address 66.56.65.8: Timed out
Server: ns9.attbi.com
Address: 204.127.202.19

DNS request timed out.
timeout was 2 seconds.
*** Request to ns9.attbi.com timed-out

C:\Documents and Settings\Noelle Rose>nslookup www.lindenlab.com
DNS request timed out.
timeout was 2 seconds.
*** Can't find server name for address 66.56.65.7: Timed out
DNS request timed out.
timeout was 2 seconds.
*** Can't find server name for address 66.56.65.8: Timed out
Server: ns9.attbi.com
Address: 204.127.202.19

DNS request timed out.
timeout was 2 seconds.
*** Request to ns9.attbi.com timed-out

C:\Documents and Settings\Noelle Rose>

_____________________

Versheans Furniture and Clothing store open now!!

secondlife.com
Vershean Guillaume Furniture designer Join date: 1 Apr 2003 Posts: 105	05-13-2003 12:06 well for the past few days most of you have noticed i wasnt online.. if u didnt is ok lol.... but the reason was becasue secondlife.com wasnt showing up on my browser and it has become apparent that the game uses the site as a resource. so if my regular internet doesnt show the site neither wil lthe game. that was the case. iot kept saying something about DNS. and i dont know whats wrong. i am using the public libraries comp at the moment to type this up cause idont know if my internet works the way it should be. I dont know what to ask or how to say it but if someone could help me it would be greatly appreicated _____________________ Versheans Furniture and Clothing store open now!!
Shebang Sunshine Royal PITA Join date: 3 Dec 2002 Posts: 765	05-13-2003 14:56 DNS is what attaches a name (secondlife.com) to an IP address. It's like... ok, say you get into a taxi and tell the driver "take me to bob's house" -- the taxi driver doesn't know where bob lives unless you give him bob's physical address (secondlife.com = bob's house; the IP address = physical address). Does that make sense? Your ISP's DNS server is probably messed up. You need to contact their tech support to get them to fix the issue. In the mean-time, the IP address for the forums here is 63.211.151.5 -- you can plug http://63.211.151.5/ into your browser address bar to get to the forums if http://forums.secondlife.com/ doesn't get you here. If you still can't get to the forums using the IP address, but you can get to other sites on the web, then the issue is (most likely) that a major router in between you and SL is down. Shouldn't be down for days however -- I'd be calling my ISP's tech support. Give them the URLs / IP addresses that you know and have them ping / run tracert's. Good luck, and let us know what it turns out to have been, ok? #! _____________________ -- Gravy: the new ice cream.
Ama Omega Lost Wanderer Join date: 11 Dec 2002 Posts: 1,770	05-13-2003 14:59 My fiance has the same problem. She will get DNS errors from the site and not be able to log in (using the shortcut created by the game and everything) and then suddently she will be able to. She is on a home network and no other computers in her house are able to visit the site or log in when this is happening. I have to check but I think she tried power-cycling the modem and router. It is weird, considering what DNS is and how it works.
Vershean Guillaume Furniture designer Join date: 1 Apr 2003 Posts: 105	05-13-2003 15:09 also everytime i start up sl i have to delete and retype my password. My pasworrd is 6 letters long but its likw 20 little stars in the password box and then the dns thing comes up if ijust press connect w/o chanign password ..its strange _____________________ Versheans Furniture and Clothing store open now!!
Shebang Sunshine Royal PITA Join date: 3 Dec 2002 Posts: 765	05-13-2003 15:17 Ama, that's too weird. Has she tried changing the shortcut's target so the IP address is in there instead of login.agni.lindenlab.com ? (resolves to 63.211.151.1 Vershean, everyone's password field has a bunch of *'s in it -- it's the programmer's way of not letting anyone know how many characters are in your password. You shouldn't have to erase and retype it. #! _____________________ -- Gravy: the new ice cream.
Mark Busch DarkLife Developer Join date: 8 Apr 2003 Posts: 442	05-13-2003 17:34 Trouble with DNS too, I've changed the default DNS server to something else and it worked again. A better way to test if the IP adres of secondlife.com can be reached is pinging 63.211.151.5 instead of trying it in your browser. Some webservers feel te need to send the domain name anyway when you try the IP and then your browser tries that the domain anyway right after it made contact.
Mark Linden Funky Linden Monkey Join date: 20 Nov 2002 Posts: 179	05-13-2003 20:32 Yay, problems that are not consistent, and difficult to reproduce in the office! Can I get folks who are having DNS issues relating to logging in do the following for me, and post the results here? Open an MS-DOS Prompt (or a Command Prompt... depending on what you're using... it's hidden in the Accessories part of the Start Menu sometimes), and run the following commands: nslookup secondlife.com nslookup forums.secondlife.com nslookup login.agni.lindenlab.com nslookup www.lindenlab.com Copy the output from those, and paste it into this thread. I suspect that some ISPs aren't running their nameservers properly, but it's difficult to tell from here. My guess is that they are caching our old IP address range, in which case there's nothing we can do; you'll need to talk to them about it. The output from the above commands will help me tell what's going on. Thanks!
Ama Omega Lost Wanderer Join date: 11 Dec 2002 Posts: 1,770	05-13-2003 22:00 Well my fiances problem is really weird because here are some more things that happen / more description: - #! : Ok I need to look at taht short cut better next time, I thought the IP at the end was the linden lab servers - didn't realize there was a whole url before it. - At the time when she can't get on the site or the game she can browse any other site she visits. - I am on the same ISP, different house, 2 blocks away, and I have never had a problem. - Its intermittant. She won't be able to get on for a few hours, then suddenly she will. She won't have problems for a while then suddenly she can't get on. - It hasn't happened since .7.0 I think. But if it does happen again we will be sure to get that information for you Mark.
Vershean Guillaume Furniture designer Join date: 1 Apr 2003 Posts: 105	05-17-2003 12:00 ok i finnaly am able to get back on the website lietme run that and see what it says _____________________ Versheans Furniture and Clothing store open now!!
Vershean Guillaume Furniture designer Join date: 1 Apr 2003 Posts: 105	05-17-2003 12:04 Microsoft Windows XP [Version 5.1.2600] (C) Copyright 1985-2001 Microsoft Corp. C:\Documents and Settings\Noelle Rose>nslookup secondlife.com DNS request timed out. timeout was 2 seconds. * Can't find server name for address 66.56.65.7: Timed out DNS request timed out. timeout was 2 seconds. * Can't find server name for address 66.56.65.8: Timed out Server: ns9.attbi.com Address: 204.127.202.19 DNS request timed out. timeout was 2 seconds. * Request to ns9.attbi.com timed-out C:\Documents and Settings\Noelle Rose>nslokup forums.secondlife. 'nslokup' is not recognized as an internal or external command, operable program or batch file. C:\Documents and Settings\Noelle Rose>nslookup forums.secondlife DNS request timed out. timeout was 2 seconds. * Can't find server name for address 66.56.65.7: Timed out DNS request timed out. timeout was 2 seconds. * Can't find server name for address 66.56.65.8: Timed out Server: ns9.attbi.com Address: 204.127.202.19 DNS request timed out. timeout was 2 seconds. * Request to ns9.attbi.com timed-out C:\Documents and Settings\Noelle Rose>nslookup login.agni.linden DNS request timed out. timeout was 2 seconds. * Can't find server name for address 66.56.65.7: Timed out DNS request timed out. timeout was 2 seconds. * Can't find server name for address 66.56.65.8: Timed out Server: ns9.attbi.com Address: 204.127.202.19 DNS request timed out. timeout was 2 seconds. * Request to ns9.attbi.com timed-out C:\Documents and Settings\Noelle Rose>nslookup www.lindenlab.com DNS request timed out. timeout was 2 seconds. * Can't find server name for address 66.56.65.7: Timed out DNS request timed out. timeout was 2 seconds. * Can't find server name for address 66.56.65.8: Timed out Server: ns9.attbi.com Address: 204.127.202.19 DNS request timed out. timeout was 2 seconds. * Request to ns9.attbi.com timed-out C:\Documents and Settings\Noelle Rose> _____________________ Versheans Furniture and Clothing store open now!!

Welcome to the Second Life Forums Archive

secondlife.com