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Crashing on the log in screen
keir Robonaught
Registered User
Join date: 29 Aug 2008
Posts: 2
08-29-2008 14:11
Hi, brand new to Second Life, or at least i would like to be. As soon as i open up the programe it loads up gets on to the log-in screen and crashes, nothing else to it. :(
Can any one help me here, i meet all the system requirements so i dont understand whats going on, any advice would be appreciated, thanks.
Genvieve Pontoppidan
Runs with scissors
Join date: 14 Feb 2006
Posts: 63
08-30-2008 05:39
I'm having a similar problem but with brand new parts. Have you updated your video card drivers?
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SuezanneC Baskerville
Forums Rock!
Join date: 22 Dec 2003
Posts: 14,229
08-30-2008 06:11
Information about your computer system might be useful in attempting to diagnose the problem. Such a set of information is often called "system specs", short for system specifications. The basic information useful in trying to figure out SL problems is:

Make and model of computer, or if there isn't one since it a homebrew or drastically modified since it left the factory, the motherboard model. Examples: Gateway 9310s, or ASUS P5N-D

Operating system and service pack level

Amount of ram

Video card make and model or integrated graphics processor make and model

Amount of video ram

What version of video driver.

Wired or wireless network

Router make and model

Modem make and model

A good general piece of advice is update video drivers and make sure the appropriate ports are open properly.
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keir Robonaught
Registered User
Join date: 29 Aug 2008
Posts: 2
08-30-2008 15:42
Hey thanks for your reply, this is the info i can give you seeing as im not very knowledgable in computers.

I dont know about the motherboard sorry :(

my computer model is a Dell Dimension DIME521

im using windows vista home premium

i have 2gig of ram

my video card is a 256mb ATI Radeon X1300PRO and the drivers are updated

im on a wired network but im afraid i have no idea about the router or modem.

i hope you can help me still thanks.
Dandare Daniels
Registered User
Join date: 1 Mar 2007
Posts: 16
Seem's like another Resident updated to Catalyst 8.8
08-31-2008 12:01
Dear keir,
You probably updated your catalyst drivers to version 8.8, when i read your error description. read the following ;-)

I've been experianced strange behaviour like Textures mismatch, very slow rendering during Texture load and total SL Viewer crash, right after login with a ATI 4850 card, using the latest ATI Driver v8.8.
I've opened a JIRA issue, right here: http://jira.secondlife.com/browse/VWR-8717

Please login to JIRA, and VOTE for this issue, so it will become more & more importand to be fixed ASAP. This is the only way to get rid of this delayed attention of Linden Lab, to support ATI Cards PROPERLY in the SL Viewer!

This urgently need to be debugged and fixed by the LL developer team.
Hey Guys, since the ATI 4850 Card is so rockin' cheap while it bring's a tremendous boost to your PC, it'll be spread on the market rapidly during the next month. So this has to be paid attention...

If you VOTE for it, also WATCH this issue on JIRA, so LL will notice there's a lot Users out there, using a ATI Card and struggling with the SL Viewer (wich is btw the ONLY application/game nowadays, that has such problems with a ATI Card).

Thanks for your attention & voting for this, to help a lot of SL Residents, playing SL with a ATI Card, BETTER.

Cheers,
Dandare