ATTN: LL Geniuses ( the game is broke)

Cant tp this morning

Cant finish baking ( Yes, ive already cleared my cache, save the typing )

At times cant get out of cloud form

Or is it working as intended?



Please fix your game!

your cache is damaged from crashing
delete your cache folder .
its hidden .
look in your viewer preferences for network and the path to ur folder.
view hidden files.

already cleared my cache, at the same time i made the post.

Yeah, its bork season once again in sl folks!

No. SL has a problem. They need to fix not us.

2 Hours later still no news... not in Gridstatus nor in World *sighs*

I just went in world and tp'd to 7 different places. Tp's worked just fine, textures loaded fine (in fact maybe a little faster than normal for me). No cloud, no "your clothing is loading others can see you.........." etc. It actually seems that SL is working a little better than usual at this moment.

On the clearing cache. It's true that a crash can damage your cache. A damaged file won't clear properly so simply going to network in your preferrences and clearing it will not necessarily work. Deleting the file manually is a quite different from clearing the file's contents (which is what clearing cache does). The location of that file on your computer is shown in the path under the clear cache button in preferrences. Write that location down, close SL and navigate to the file........if it's hidden (which it is by default) then you'll have show hidden files to find it. Delete the entire folder. When you next launch SL the file will be rebuilt. You'll probably have to re-enter your password if you have choosen to save it.

It does not appear to be anything on Linden Lab's end. Contacting them won't do much good I'm afraid.

In-world Issues
Posted by Status Desk on August 30th, 2009 at 05:36 am PDT
SOME RESIDENTS may be experiencing difficulties in-world at the moment. These may include teleporting, uploading images or textures, saving scripts, rezzing objects.

Our engineers are working on this issue to resolve it as quickly as possible.






~Looks like a LL problem to me, if they are reporting it ~

Well, if you will look at my last sentence you'll see my qualifier. I said it APPEARS that it's not a problem on LL's end. I did not say it was NOT on LL's end.

All of which brings up the chronic posting of problems people experience in SL in these forums. It's the wrong place to try to tell anyone who can actually fix or look into any isues the grid may have. Putting in a support ticket (like a few obviously have done) to bring the problem to LL's attention is the proper way to get any action started to solve the problem. Bitching in a forum is futile......stirs the masses and continues the discontent among a few residents. Perhaps that is the intent of most posting here.......but it's a waste of time and effort over all.

I disagree, for me forum alerts of borkitude are very useful. LL often posts status of grid issues late, and sometimes not at all.

If I encounter oddities inworld the first thing I do is look at the forums; I look at Grid Status second. If others are seeing the same thing I'll logout or stop trying to build/buy until the storm passes. If I see no mention of problems, I'll begin looking at my own PC or parcel for issues.
.

And a support ticket never enters your mind? Even if I seem to be the only one having a problem and I've done all I can to remedy the problem on my end to no avail, I'll submit a support ticket. Waiting for someone else to do it is like your electricity being off and you know it's in the nieghborhood.....and not calling your power company to alert them. Wasting time and effort.

Yeah once you've submitted a ticket a post stating the issues you are experiencing and that a support ticket has been submitted is not a bad thing.....it alerts others to a potential problem. Plus, a comment to others that submitting their own support ticket would add to the urgency that LL might not see with just one or two tickets. But, it seems that is never the case in these forums.

But wait! Didn't you yourself just? What???????

Basic accounts cannot submit tickets for most grid performance problems, with the exceptions of inventory loss and down sims.

See https://support.secondlife.com/ics/support/default.asp?deptID=4417, scroll down to the first choice under "Most Popular Topics"
.

Does clearing the cache using the Preferences Network Clear Cache option actually do anything different than deleting the files in the cache folder or deleting the folder yourself?

Besides "misery loves company" checking on the forums lets us know if it's a widespread issue or just for the individual, if the climate is ok or if we should think twice about rezzing no-copy objects, and connects with a group who may have tips or information. I think if everybody immediately filed a ticket it would be hella cloggifying.

And if no one submits a ticket the problem drags on forever.

A sudden avalanche of support tickets would get the grid monkeys' attention real quick. Being someone who worked customer service that relied on customers to alert us to problems in the system, a sudden deluge of phone calls (or support tickets) would get immediate attention. One or two drizzling in would go the normal route to be "checked out" at some later time. Ten would have the people (me) screaming to the folks who need to fix it very loud and very often.

I'm not going to waste my time with filing a ticket if LL is already reporting the problem on the grid status page & telling everyone that the engineer's are working on it.

I think deleteing the whole folder is rather drastic actually. Especially if there are multiple rl users on the puter or things like chat logs are in there too.

I've given this advice here a few times, but I try to get across that it is a worst case fix.

It will fix things clearing cache won't. Like; curupt setting files, network and driver dealiebobs, odd invy behavior, etc.

But I still hesitate giving it as advice, unless I am certain it will fix thingz. Risk vs reward sotra thing. As someone with a very "odd settings having viewer" will be shocked by the refresh. And someone on a 3rd party viewer could get results I can not predict.

If someone catches me inworld I guide them deeper into the magic folder and we think hard about what to delete and move. Doing that here in the forums can..... Take a while...

Once the problem has been stated on the grid status page I would not submit a ticket either....unless they put up a "resolved" report and I'm still having problems. I was talking about before there is any official report of problems..........submit a ticket. Everyone sitting back waiting for some other person to submit one does not help anyone. If LL is unaware of a problem then they sure can't fix it. The type of system the SL platform is it relies on users to report problems.........to notify the engineers when something breaks or goes borky.

The cache folder does not contain the chat logs or settings files, unless you deliberately change it's location.

https://blogs.secondlife.com/thread/1192



I believe the typical folder structure with a default installation on Windows XP is something like this:

C:\Documents and Settings\YOUR-USERNAME\Application Data\SecondLife
├─browser_profile
│ └─Cache -****** NOTE!! this is the in-viewer embedded mozilla browser's cache, not the SL objects, textures, etc. cache
├─cache - this is the SL objects, textures, etc. cache.
├─logs - this is crash logs, the normal log file of warnings, errors, and notices not meant for human reading under normal circumstances
├─suezannec_baskerville - THIS IS WHERE YOUR CHAT LOGS ARE NORMALLY KEPT
└─user_settings - this is where your settings.xml files are
└─windlight
├─days
├─skies
└─water

I'm sorry I confused things.

C:\Documents and Settings\YOUR-USERNAME\Application Data\SecondLife
is the folder I thought we were talking about. Not just the cache subfolder.

Though... I use the phrase "cache folder" as slang to describe both. Sorry for the confuse.

Now that I fully grasp your question. I don't have an answer. It may. I have never looked in the folder after clearing cache.

What will almost certainly fix most user end problems is to wipe. C:\Documents and Settings\YOUR-USERNAME\Application Data\SecondLife. As it refreshes gosh darn everything, it even kicks the central servers to do their inventory magic on the first log in.

This is drastic, but gets results.

It would be great if LL or Us documented where and what specific files in these folders did. From there we connect issues(can't log in, invy broke, etc) to certain files.

Or

next to the "clear cache" button in prefferences could be a "refresh viewer" button that wipes commonly borkable files.

Till then I'll still suggest drastic deletion of the whole (C:\Documents and Settings\YOUR-USERNAME\Application Data\SecondLife) folder, but only when I think it's completely nessesary. And with ample warning of side effects.

Again sorry for the confusion, it's my fault for making up my own slang as I go.

That's a good point.