Problem with credit card info

Hi all, well i've been trying to sign my credit card info i do next process:

- first go to my account (www.secondlife.com)
- I click on .. update payment info
- I fill all my information (name, adress, credit card number etc)
- when i click submit it shows me a message that says "Not authorised"

Well i have probe 2 differents credit cards and i have the same problem, the credit cards are ok cause i have probe with other avatar, and with the other avatar have no problems and it check the credit card ok (visa electron).

The problem is the avatar which i want to have credit card info is the one which i have that problem.

Need help ¿what can i do?

Thx all

Hi,
I'm having the very same problem. I deleted the old info..filled out the form with the new info..and "not authorised".
I've had no problems for the past year with my cc info till I tried to update it. Called my cc company..I'm entering a Visa card..and my cc company says that LL is trying to authorise it as a Mastercard..jeesh!
Called the billing line..re entered my info while talking to a billing rep..he had no idea what was wrong..told me to file a ticket. So now I sit back for no telling how long till they finally get around to reading it. And from what I'm starting to see on the blogs and forums..this seems to be happening to more and more customers.
I've been on SL over two and a half years ..and the past eight months have really been a trying experience. Hope they get their act together.

I have the same problem for 14 hours now. I'm new to SL and this is the first time I'm trying to add a card, but I know for sure that both my cards are okay (VISA and MasterCard). And when I open my account after the "Not authorised"sign that shows after I clicky "Submit", it says "update pending" on the line next to the Card. But there's no update, despite many tries each 20-30 minutes. I sent a ticket but it was closed due to a timeout? (The hell?) Can anyone help me please? I have a debt to repay...

Copied and pasted directly from the billing support page on this website:
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The most common reasons for credit card failure are usually from one of these things:

The credit card number was entered incorrectly.
The billing address wasn't entered, or was entered incorrectly. It should be the same address on your bill.
The name on the card was not entered, or wasn't entered as it's printed on the card.
The credit card isn't in the list of accepted payment methods (we currently accept Visa, MasterCard, American Express, JCB, or PayPal)
The CVV (3 digits on the back or 4 digits on the front for AmEx) wasn't entered, or was entered incorrectly.
The card is expired, or the expiration date was entered incorrectly.
There are no funds available on the credit card to validate it. We send a US$1.00 authorization to ensure that a credit card is valid. While this isn't a billing, the card must have at least US$1.00 available on it to pass validation.
Your monthly payment limit is reached, and/or your bank isn't authorizing any more transactions.
The issuing bank hasn't pre-approved transactions with Linden Research, Inc. You should be able to get these approved by contacting the issuing bank.
If you're outside the US, your card may not be set up for international/overseas transactions (very common with Visa Electron).
If you feel that none of these apply to you, you should contact your credit card provider to determine the cause.

You can also call our Billing team at the following numbers:

800-294-1067 toll-free (US/Canada)
703-286-6277 long-distance (not free)
The Billing team is available twenty-four hours a day, seven days a week.

Please remember that we're here to help you.

Did something get charged that shouldn't have? We'll try to help you sort that out.
Did your account get put on hold? We've probably taken action to protect you and your money from fraud. Talk it over with us and we'll do what we can.