Second Life Forums Archive

Bob Swordthain

Chrome Rocks!

Join date: 21 Dec 2008

Posts: 9

12-21-2008 15:10

I've been trying to log in since I download SL but it doesn't want to work. I get the error message; Unable to connect to Second Life. Despite our best efforts, something unexpected has gone wrong. My computer meets all the system requirements and when i try it on my laptop (which hardly meets any system specifications) it works! But with terrible lag.

Peggy Paperdoll

A Brat

Join date: 15 Apr 2006

Posts: 4,383

12-21-2008 16:42

It's something in the computer configuration that has the problem. However no one can even hazzard a guess without something to go on.

Computer specs is a nice place to start.

Bob Swordthain

Chrome Rocks!

Join date: 21 Dec 2008

Posts: 9

12-21-2008 16:52

2.20 GHz processor
8500GT NVIDIA Geforce Graphics Card
3070 MB RAM

Please tell me if you need anything specific, i'm not too good with computers

SuezanneC Baskerville

Forums Rock!

Join date: 22 Dec 2003

Posts: 14,229

12-21-2008 17:03

What kind of internet service is it?

Wired or wireless network?

Have you tried turning computer, modem, router, etc. off for a few minutes?

Are there other people using SL on the network?

What operating system?

_____________________

-

So long to these forums, the vBulletin forums that used to be at forums.secondlife.com. I will miss them.

I can be found on the web by searching for "SuezanneC Baskerville", or go to

http://www.google.com/profiles/suezanne

-

http://lindenlab.tribe.net/ created on 11/19/03.

Members: Ben, Catherine, Colin, Cory, Dan, Doug, Jim, Philip, Phoenix, Richard,
Robin, and Ryan

-

Bob Swordthain

Chrome Rocks!

Join date: 21 Dec 2008

Posts: 9

12-21-2008 17:06

It's Telecom Broadband
It was on wireless but now on wired and neither worked.
I use windows Vista
The only other time someone's on SL is when i'm trying it on the laptop.

Peggy Paperdoll

A Brat

Join date: 15 Apr 2006

Posts: 4,383

12-21-2008 17:30

Check your video driver version........the 8500GT will work with the 175.19 driver version available at nVidia's website (check the "beta and archived" link on the driver search page). Also check to make sure your firewall is not blocking SL. Does your laptop also have Vista for the OS? If so check to see how it's configured to run and compare it to the computer that does not run SL. Norton Anti Virus has had issues with SL in the past. Check to make sure your network is configured to allow the computer in question to have the same access as the laptop. Check to see what programs you having running in the background...........close any that are not necessary.

Bob Swordthain

Chrome Rocks!

Join date: 21 Dec 2008

Posts: 9

12-21-2008 18:23

sorry none of your solutions worked except for the firewall thing, i can't get on to Norton Internet Security in the first place so I can't try that solution.

Bob Swordthain

Chrome Rocks!

Join date: 21 Dec 2008

Posts: 9

12-21-2008 18:24

sry just double posted somehow...

Bob Swordthain

Chrome Rocks!

Join date: 21 Dec 2008

Posts: 9

12-21-2008 18:53

bump

Peggy Paperdoll

A Brat

Join date: 15 Apr 2006

Posts: 4,383

12-21-2008 20:01

From: Bob Swordthain

sorry none of your solutions worked except for the firewall thing, i can't get on to Norton Internet Security in the first place so I can't try that solution.

You can't get in program installed on your computer? Do you have adminstrative rights?

Bob Swordthain

Chrome Rocks!

Join date: 21 Dec 2008

Posts: 9

12-21-2008 20:27

yeah
admin mode doesn't work either though

Peggy Paperdoll

A Brat

Join date: 15 Apr 2006

Posts: 4,383

12-21-2008 21:06

You might be better off contacting Microsoft or your computer manufacturer. That's weird. And that is not anything to do with SL. You need admin rights to make changes to the system configuration...........and your configuration is causing your problems.

Bob Swordthain

Chrome Rocks!

Join date: 21 Dec 2008

Posts: 9

12-21-2008 21:34

Thanx for trying, i might just play around with the preferences until it works.
BTW i do have admin rights, it looked like you was saying that I didn't.

SuezanneC Baskerville

Forums Rock!

Join date: 22 Dec 2003

Posts: 14,229

12-21-2008 21:42

Looks like you were saying admin mode isn't working.

From: Bob Swordthain

yeah

admin mode doesn't work either though

Do you have Norton installed? I'm not seeing you say you have it at all.

Maybe you should run a tracert or use the winmtr program and report your ping times and packet loss and junk like that.

http://suezannecbaskerville.wordpress.com/second-life-packet-loss-from-the-sl-kb/

_____________________

-

So long to these forums, the vBulletin forums that used to be at forums.secondlife.com. I will miss them.

I can be found on the web by searching for "SuezanneC Baskerville", or go to

http://www.google.com/profiles/suezanne

-

http://lindenlab.tribe.net/ created on 11/19/03.

Members: Ben, Catherine, Colin, Cory, Dan, Doug, Jim, Philip, Phoenix, Richard,
Robin, and Ryan

-

Gen Avril

Registered User

Join date: 21 Dec 2008

Posts: 1

Hi

12-21-2008 23:43

From: Bob Swordthain

I've been trying to log in since I download SL but it doesn't want to work. I get the error message; Unable to connect to Second Life. Despite our best efforts, something unexpected has gone wrong. My computer meets all the system requirements and when i try it on my laptop (which hardly meets any system specifications) it works! But with terrible lag.

Probably you are using proxy server.
Enable Web Proxy value in the Edit->Preferences->Web menu. You can find your proxy settings in your web browser options.

Bob Swordthain

Chrome Rocks!

Join date: 21 Dec 2008

Posts: 9

01-06-2009 22:31

Okay, something different just happened...

I tried to hop onto second life, but I realized that the internet was definately turned off.
But, this time the loading icon appeared for about 6-7 seconds instead of a 0.345632146837477376483265487578470 second flash.

Could this mean anything???

Bob Swordthain

Chrome Rocks!

Join date: 21 Dec 2008

Posts: 9

01-06-2009 22:36

From: SuezanneC Baskerville

Looks like you were saying admin mode isn't working.

Do you have Norton installed? I'm not seeing you say you have it at all.

Maybe you should run a tracert or use the winmtr program and report your ping times and packet loss and junk like that.

http://suezannecbaskerville.wordpress.com/second-life-packet-loss-from-the-sl-kb/

What URL should I tracert?
I do have norton installed

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Bob Swordthain Chrome Rocks! Join date: 21 Dec 2008 Posts: 9	12-21-2008 15:10 I've been trying to log in since I download SL but it doesn't want to work. I get the error message; Unable to connect to Second Life. Despite our best efforts, something unexpected has gone wrong. My computer meets all the system requirements and when i try it on my laptop (which hardly meets any system specifications) it works! But with terrible lag.
Peggy Paperdoll A Brat Join date: 15 Apr 2006 Posts: 4,383	12-21-2008 16:42 It's something in the computer configuration that has the problem. However no one can even hazzard a guess without something to go on. Computer specs is a nice place to start.
Bob Swordthain Chrome Rocks! Join date: 21 Dec 2008 Posts: 9	12-21-2008 16:52 2.20 GHz processor 8500GT NVIDIA Geforce Graphics Card 3070 MB RAM Please tell me if you need anything specific, i'm not too good with computers
SuezanneC Baskerville Forums Rock! Join date: 22 Dec 2003 Posts: 14,229	12-21-2008 17:03 What kind of internet service is it? Wired or wireless network? Have you tried turning computer, modem, router, etc. off for a few minutes? Are there other people using SL on the network? What operating system? _____________________ - So long to these forums, the vBulletin forums that used to be at forums.secondlife.com. I will miss them. I can be found on the web by searching for "SuezanneC Baskerville", or go to http://www.google.com/profiles/suezanne - http://lindenlab.tribe.net/ created on 11/19/03. Members: Ben, Catherine, Colin, Cory, Dan, Doug, Jim, Philip, Phoenix, Richard, Robin, and Ryan -
Bob Swordthain Chrome Rocks! Join date: 21 Dec 2008 Posts: 9	12-21-2008 17:06 It's Telecom Broadband It was on wireless but now on wired and neither worked. I use windows Vista The only other time someone's on SL is when i'm trying it on the laptop.
Peggy Paperdoll A Brat Join date: 15 Apr 2006 Posts: 4,383	12-21-2008 17:30 Check your video driver version........the 8500GT will work with the 175.19 driver version available at nVidia's website (check the "beta and archived" link on the driver search page). Also check to make sure your firewall is not blocking SL. Does your laptop also have Vista for the OS? If so check to see how it's configured to run and compare it to the computer that does not run SL. Norton Anti Virus has had issues with SL in the past. Check to make sure your network is configured to allow the computer in question to have the same access as the laptop. Check to see what programs you having running in the background...........close any that are not necessary.
Bob Swordthain Chrome Rocks! Join date: 21 Dec 2008 Posts: 9	12-21-2008 18:23 sorry none of your solutions worked except for the firewall thing, i can't get on to Norton Internet Security in the first place so I can't try that solution.
Bob Swordthain Chrome Rocks! Join date: 21 Dec 2008 Posts: 9	12-21-2008 18:24 sry just double posted somehow...
Bob Swordthain Chrome Rocks! Join date: 21 Dec 2008 Posts: 9	12-21-2008 18:53 bump
Peggy Paperdoll A Brat Join date: 15 Apr 2006 Posts: 4,383	12-21-2008 20:01 From: Bob Swordthain sorry none of your solutions worked except for the firewall thing, i can't get on to Norton Internet Security in the first place so I can't try that solution. You can't get in program installed on your computer? Do you have adminstrative rights?
Bob Swordthain Chrome Rocks! Join date: 21 Dec 2008 Posts: 9	12-21-2008 20:27 yeah admin mode doesn't work either though
Peggy Paperdoll A Brat Join date: 15 Apr 2006 Posts: 4,383	12-21-2008 21:06 You might be better off contacting Microsoft or your computer manufacturer. That's weird. And that is not anything to do with SL. You need admin rights to make changes to the system configuration...........and your configuration is causing your problems.
Bob Swordthain Chrome Rocks! Join date: 21 Dec 2008 Posts: 9	12-21-2008 21:34 Thanx for trying, i might just play around with the preferences until it works. BTW i do have admin rights, it looked like you was saying that I didn't.
SuezanneC Baskerville Forums Rock! Join date: 22 Dec 2003 Posts: 14,229	12-21-2008 21:42 Looks like you were saying admin mode isn't working. From: Bob Swordthain yeah admin mode doesn't work either though Do you have Norton installed? I'm not seeing you say you have it at all. Maybe you should run a tracert or use the winmtr program and report your ping times and packet loss and junk like that. http://suezannecbaskerville.wordpress.com/second-life-packet-loss-from-the-sl-kb/ _____________________ - So long to these forums, the vBulletin forums that used to be at forums.secondlife.com. I will miss them. I can be found on the web by searching for "SuezanneC Baskerville", or go to http://www.google.com/profiles/suezanne - http://lindenlab.tribe.net/ created on 11/19/03. Members: Ben, Catherine, Colin, Cory, Dan, Doug, Jim, Philip, Phoenix, Richard, Robin, and Ryan -
Gen Avril Registered User Join date: 21 Dec 2008 Posts: 1	Hi 12-21-2008 23:43 From: Bob Swordthain I've been trying to log in since I download SL but it doesn't want to work. I get the error message; Unable to connect to Second Life. Despite our best efforts, something unexpected has gone wrong. My computer meets all the system requirements and when i try it on my laptop (which hardly meets any system specifications) it works! But with terrible lag. Probably you are using proxy server. Enable Web Proxy value in the Edit->Preferences->Web menu. You can find your proxy settings in your web browser options.
Bob Swordthain Chrome Rocks! Join date: 21 Dec 2008 Posts: 9	01-06-2009 22:31 Okay, something different just happened... I tried to hop onto second life, but I realized that the internet was definately turned off. But, this time the loading icon appeared for about 6-7 seconds instead of a 0.345632146837477376483265487578470 second flash. Could this mean anything???
Bob Swordthain Chrome Rocks! Join date: 21 Dec 2008 Posts: 9	01-06-2009 22:36 From: SuezanneC Baskerville Looks like you were saying admin mode isn't working. Do you have Norton installed? I'm not seeing you say you have it at all. Maybe you should run a tracert or use the winmtr program and report your ping times and packet loss and junk like that. http://suezannecbaskerville.wordpress.com/second-life-packet-loss-from-the-sl-kb/ What URL should I tracert? I do have norton installed