Second Life Forums Archive

Clifton Antonelli

Registered User

Join date: 27 Apr 2006

Posts: 24

02-18-2008 09:20

This is becoming a common thing for me. I'll hit the connect button and immediately get the following error message:

Unable to connect to Second Life.
DNS could not resolve the host name.
Please verify that you can connect to the www.secondlife.com website. If you can, but continue to receive this error, please go to the support section and report this problem.

I can get to the website just fince but since LL seems to think that they are too good to receive error reports from non-premium accounts, I'm unable to do what their very own prompt tells me to do. To be honest, it's reasons like this that I REFUSE to upgrade my account. I mean really...who wants to pay for a service that they can rarely log in to and use?

Anyway...is there any known fix for this? Normally I have to give up and play Eve for a few hours and then SL will finally let me in.

Larissa Lomax

Registered User

Join date: 20 Mar 2004

Posts: 187

02-18-2008 09:58

I have had this before and for me it was just a case of waiting like you said. In my case it was a problem with my ISP, a node in Amsterdam was malfunctioning and causing any ping to SL servers to fail. After about 48 hours it was sorted out. If it doesn't right itself soon you might want to contact your ISP.

_____________________

~ Trout Rated 5.5
" You are not quite slutty - just beautiful, sensual, and fun to be around - and that's a pretty damn good thing in my book.

"

DJ blog: http://djlarissa.blogspot.com/

Oryx Tempel

Registered User

Join date: 8 Nov 2006

Posts: 7,663

02-18-2008 11:04

Just FYI, basic accounts DO have support; it's just limited. Basic accounts have a special section in the support portal.

At any rate, you running wireless? Cable? DSL? Wireless DSL? Try turning off and resetting your modem. Also, you might consider contacting your Internet Service Provider and tell them that you've been experiencing some odd stuff. It could be that you're not getting quite enough connectivity to the SL servers anymore.

_____________________

Clifton Antonelli

Registered User

Join date: 27 Apr 2006

Posts: 24

02-18-2008 13:33

I have cable and am on a wired connection. I've contacted the ISP and they're not seeing any problems.I did a tracert to www.secondlife.com and there's 1 jump that takes 208-220ms. The rest are below 80. The 220 shouldnt be enough to cause a problem though.

Oryx Tempel

Registered User

Join date: 8 Nov 2006

Posts: 7,663

02-18-2008 14:39

My cable connection from the street to the house was "fine" according to the ISP, but degraded very quickly once inside the house, even over a distance of 20 feet. I could do everything else on the internet except SL; my pings and DL/UL speed tests all seemed fine, but I still couldn't run SL. The cable guy came out and installed an amplifier inside the house; problem solved instantly. Hopefully yours is something similar.

_____________________

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DNS Issues?

DNS Issues?
Clifton Antonelli Registered User Join date: 27 Apr 2006 Posts: 24	02-18-2008 09:20 This is becoming a common thing for me. I'll hit the connect button and immediately get the following error message: Unable to connect to Second Life. DNS could not resolve the host name. Please verify that you can connect to the www.secondlife.com website. If you can, but continue to receive this error, please go to the support section and report this problem. I can get to the website just fince but since LL seems to think that they are too good to receive error reports from non-premium accounts, I'm unable to do what their very own prompt tells me to do. To be honest, it's reasons like this that I REFUSE to upgrade my account. I mean really...who wants to pay for a service that they can rarely log in to and use? Anyway...is there any known fix for this? Normally I have to give up and play Eve for a few hours and then SL will finally let me in.
Larissa Lomax Registered User Join date: 20 Mar 2004 Posts: 187	02-18-2008 09:58 I have had this before and for me it was just a case of waiting like you said. In my case it was a problem with my ISP, a node in Amsterdam was malfunctioning and causing any ping to SL servers to fail. After about 48 hours it was sorted out. If it doesn't right itself soon you might want to contact your ISP. _____________________ ~ Trout Rated 5.5 " You are not quite slutty - just beautiful, sensual, and fun to be around - and that's a pretty damn good thing in my book. " DJ blog: http://djlarissa.blogspot.com/
Oryx Tempel Registered User Join date: 8 Nov 2006 Posts: 7,663	02-18-2008 11:04 Just FYI, basic accounts DO have support; it's just limited. Basic accounts have a special section in the support portal. At any rate, you running wireless? Cable? DSL? Wireless DSL? Try turning off and resetting your modem. Also, you might consider contacting your Internet Service Provider and tell them that you've been experiencing some odd stuff. It could be that you're not getting quite enough connectivity to the SL servers anymore. _____________________
Clifton Antonelli Registered User Join date: 27 Apr 2006 Posts: 24	02-18-2008 13:33 I have cable and am on a wired connection. I've contacted the ISP and they're not seeing any problems.I did a tracert to www.secondlife.com and there's 1 jump that takes 208-220ms. The rest are below 80. The 220 shouldnt be enough to cause a problem though.
Oryx Tempel Registered User Join date: 8 Nov 2006 Posts: 7,663	02-18-2008 14:39 My cable connection from the street to the house was "fine" according to the ISP, but degraded very quickly once inside the house, even over a distance of 20 feet. I could do everything else on the internet except SL; my pings and DL/UL speed tests all seemed fine, but I still couldn't run SL. The cable guy came out and installed an amplifier inside the house; problem solved instantly. Hopefully yours is something similar. _____________________