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Inventory folder hierarchy problem

Heather Rau
Registered User
Join date: 7 Feb 2007
Posts: 100
02-04-2009 19:34
(Posted this in resident answers but think this is a more appropriate place)

The other day, I noticed that I had a few folders that were now OUTSIDE of my inventory folder in addition to the Library folder. Three product folders I had picked up I think that day.

I cannot move them back into the inventory folder (I get the circle with the slash through it when I try to drag and drop). If I try and drag the contents of the folder to another folder inside my inventory folder, the viewer crashes instantly.

I cannot delete them (delete is ghosted as an option). I tried clearing cache and reloading and that had no impact.

I have over 25k in my inventory, much of it related to building and my business. I really really really don't want to lose anything valuable :P

Help.

Thanks.

P.S. Related to this, are there any upper limits, hard or advised, on inventory?
Nika Talaj
now you see her ...
Join date: 2 Jan 2007
Posts: 5,449
02-04-2009 20:08
The usual fix for this is to clear cache and relog, so I would try doing that a few times (yes, I know you've already tried it once). If that doesn't work, I'm afraid you're going to have to contact support - they have tools to fix broken inventories.

Re: limits, no idea. 25K is getting up there, but there are many folks with more.
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