Second Life Forums Archive - just a blank grey sdreen

Freya2 Luik

Registered User

Join date: 29 Jun 2008

Posts: 6

07-05-2008 15:03

been trying for a week, but all i have on screen is grey and no graphics nothing

SuezanneC Baskerville

Forums Rock!

Join date: 22 Dec 2003

Posts: 14,229

07-05-2008 15:12

In order to try to figure out what is happening people need to have more information.

What kind of processor do you have? How fast is it?

How much ram?

What operating system and what service pack level?

Desktop or laptop?

What is the brand and model number of video card or onboard graphics processor?

How much video ram?

What type of internet service - cable, dsl, satellite?

Wired or wireless?

Brand and model of router.

What Firewall software?

What anti-virus software?

What anti-malware software?

What version of SL are you using?

Has SL ever worked for you?

_____________________

-

So long to these forums, the vBulletin forums that used to be at forums.secondlife.com. I will miss them.

I can be found on the web by searching for "SuezanneC Baskerville", or go to

http://www.google.com/profiles/suezanne

-

http://lindenlab.tribe.net/ created on 11/19/03.

Members: Ben, Catherine, Colin, Cory, Dan, Doug, Jim, Philip, Phoenix, Richard,
Robin, and Ryan

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Peggy Paperdoll

A Brat

Join date: 15 Apr 2006

Posts: 4,383

07-05-2008 15:12

what are your system specs? And by a grey screen you mean just a window with a solid grey? No UI?

Freya2 Luik

Registered User

Join date: 29 Jun 2008

Posts: 6

07-05-2008 15:15

SL has NEVER worked for me. There is no picture, just light grey screen

Peggy Paperdoll

A Brat

Join date: 15 Apr 2006

Posts: 4,383

07-05-2008 15:37

we need more information to even guess at what might be wrong. At least:

Your SL version you are trying to run (the regular client is 1.19.4, the Release Candidate is 1.20.12)
Your CPU speed (AMD or Intel is helpful so some extent)
Your graphics card or accelerator (plug in card or onboard)
The RAM of that card or accelerator
Your system RAM
Your operating system
Type of computer (desktop or laptop)
Your connection to the internet (DSL, Cable, Satellite)
Are you connected via a home (or office) network? And if so, the router wired wirelessly or hardwired.
If no network then is your modem wireless?

And besides the very vague "just a light grey screen".......what exactly are you seeing? Any user interface? Blobs of grey objects? Does it look like something is trying to show up but nevet quite does?

I know I cannot even make a single suggestion to you.......you need to help us out here.

Freya2 Luik

Registered User

Join date: 29 Jun 2008

Posts: 6

07-05-2008 15:51

I dont know the answers but my son does; so tomorrow I will get him to answer. He users a warrior game on here and its fine. Grey scene and at the top is what looks like an outline of a building and once or twice seen outline of a girl which i presume is me. I will return to this forum tomorrow with more info

Thili Playfair

Registered User

Join date: 18 Aug 2004

Posts: 2,417

07-06-2008 00:22

http://www.systemrequirementslab.com/referrer/srtest

Choose Secondlife,
it will give you a pc spec end of test take about 1~2 min maybe.

Gray screen sounds like a video card issue, not supported or drivers.

Freya2 Luik

Registered User

Join date: 29 Jun 2008

Posts: 6

07-06-2008 09:42

ok, i have checked and my pc does meet the system requirements listed on the sl website. i have 2gb of ram, 2.4ghz processor, radeon 9100 igp graphics card, wired internet, norton 360 sequrity software. when i log on all the graphics are grey, a vague outline of some buildings and my character is visible. i hope this information is helpful in some way. any help is appreciated.

Peggy Paperdoll

A Brat

Join date: 15 Apr 2006

Posts: 4,383

07-06-2008 09:51

That sounds like severe lag. The textures are not loading or loading very slowly. The causes can be almost anything but a good place to start is go here, run the test and come back and tell us the results:

http://speedtest.net/

Freya2 Luik

Registered User

Join date: 29 Jun 2008

Posts: 6

07-06-2008 10:01

ok thankyou i have done that test you suggested.
download: 459kb/s
upload: 241kb/s
ISP: tiscali UK limited

server:maidenhead
ping:69ms
distance: ~150 miles

i hope this helps in some way

Peggy Paperdoll

A Brat

Join date: 15 Apr 2006

Posts: 4,383

07-06-2008 10:06

Yes, that helps a lot............your download speed is very slow. Call your ISP and ask why. I think you have DSL.........you should get somewhere closer to 700 kbps.

Next time you log in to SL try waiting it out........see how long it takes for the textures to load for you.

just a blank grey sdreen
Freya2 Luik Registered User Join date: 29 Jun 2008 Posts: 6	07-05-2008 15:03 been trying for a week, but all i have on screen is grey and no graphics nothing
SuezanneC Baskerville Forums Rock! Join date: 22 Dec 2003 Posts: 14,229	07-05-2008 15:12 In order to try to figure out what is happening people need to have more information. What kind of processor do you have? How fast is it? How much ram? What operating system and what service pack level? Desktop or laptop? What is the brand and model number of video card or onboard graphics processor? How much video ram? What type of internet service - cable, dsl, satellite? Wired or wireless? Brand and model of router. What Firewall software? What anti-virus software? What anti-malware software? What version of SL are you using? Has SL ever worked for you? _____________________ - So long to these forums, the vBulletin forums that used to be at forums.secondlife.com. I will miss them. I can be found on the web by searching for "SuezanneC Baskerville", or go to http://www.google.com/profiles/suezanne - http://lindenlab.tribe.net/ created on 11/19/03. Members: Ben, Catherine, Colin, Cory, Dan, Doug, Jim, Philip, Phoenix, Richard, Robin, and Ryan -
Peggy Paperdoll A Brat Join date: 15 Apr 2006 Posts: 4,383	07-05-2008 15:12 what are your system specs? And by a grey screen you mean just a window with a solid grey? No UI?
Freya2 Luik Registered User Join date: 29 Jun 2008 Posts: 6	07-05-2008 15:15 SL has NEVER worked for me. There is no picture, just light grey screen
Peggy Paperdoll A Brat Join date: 15 Apr 2006 Posts: 4,383	07-05-2008 15:37 we need more information to even guess at what might be wrong. At least: Your SL version you are trying to run (the regular client is 1.19.4, the Release Candidate is 1.20.12) Your CPU speed (AMD or Intel is helpful so some extent) Your graphics card or accelerator (plug in card or onboard) The RAM of that card or accelerator Your system RAM Your operating system Type of computer (desktop or laptop) Your connection to the internet (DSL, Cable, Satellite) Are you connected via a home (or office) network? And if so, the router wired wirelessly or hardwired. If no network then is your modem wireless? And besides the very vague "just a light grey screen".......what exactly are you seeing? Any user interface? Blobs of grey objects? Does it look like something is trying to show up but nevet quite does? I know I cannot even make a single suggestion to you.......you need to help us out here.
Freya2 Luik Registered User Join date: 29 Jun 2008 Posts: 6	07-05-2008 15:51 I dont know the answers but my son does; so tomorrow I will get him to answer. He users a warrior game on here and its fine. Grey scene and at the top is what looks like an outline of a building and once or twice seen outline of a girl which i presume is me. I will return to this forum tomorrow with more info
Thili Playfair Registered User Join date: 18 Aug 2004 Posts: 2,417	07-06-2008 00:22 http://www.systemrequirementslab.com/referrer/srtest Choose Secondlife, it will give you a pc spec end of test take about 1~2 min maybe. Gray screen sounds like a video card issue, not supported or drivers.
Freya2 Luik Registered User Join date: 29 Jun 2008 Posts: 6	07-06-2008 09:42 ok, i have checked and my pc does meet the system requirements listed on the sl website. i have 2gb of ram, 2.4ghz processor, radeon 9100 igp graphics card, wired internet, norton 360 sequrity software. when i log on all the graphics are grey, a vague outline of some buildings and my character is visible. i hope this information is helpful in some way. any help is appreciated.
Peggy Paperdoll A Brat Join date: 15 Apr 2006 Posts: 4,383	07-06-2008 09:51 That sounds like severe lag. The textures are not loading or loading very slowly. The causes can be almost anything but a good place to start is go here, run the test and come back and tell us the results: http://speedtest.net/
Freya2 Luik Registered User Join date: 29 Jun 2008 Posts: 6	07-06-2008 10:01 ok thankyou i have done that test you suggested. download: 459kb/s upload: 241kb/s ISP: tiscali UK limited server:maidenhead ping:69ms distance: ~150 miles i hope this helps in some way
Peggy Paperdoll A Brat Join date: 15 Apr 2006 Posts: 4,383	07-06-2008 10:06 Yes, that helps a lot............your download speed is very slow. Call your ISP and ask why. I think you have DSL.........you should get somewhere closer to 700 kbps. Next time you log in to SL try waiting it out........see how long it takes for the textures to load for you.

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just a blank grey sdreen