Friend stuck online but isn't on

Can a tech help if you see this? Her name is Karia Vendetta and she's been showing as being online all day but she isn't. She has even rebooted her computer twice and reinstalled SL. Or does anyone know what she can do to get unstuck? She just keeps getting a login failed message. I mapped her from the website and a LM came up saying Information about this location is unavailable at this time, please try again later. The loc on the LM is 219, 234, 0. Please help! She needs to get on to pay her tier that's due today March 5th by midnight SL time. Oh and there is no sim name on the LM...just says Object and then the location. She also tried to log in to different sims. She lives on Odessa Renowned.

UPDATE: I just tp'd to her house and she is there floating. But she isn't even online at all as I speak...she is rebooting her computer for the 3rd time. Please tell me what we can do if anyone has had this situation.

Since you have map rights to her, tp to the location and find the sim name. If it's a private estate contact the sim owner and have the sim restarted. If you can't find the sim owner or if it's mainland submit a support tech and request the sim be restarted give the details you put in your first post.

Thanks Destiny...I've sent the sim owner an offline message. Hope she sees it soon but she's in a way different time zone than we are. If a Linden sees this, can you please reboot Odessa Renowned?

She has submitted a ticket. We tried having our whole club group send her IMs too but that didn't knock her off. We'll just have to wait.

One thing you can try that I know has worked for a friend in this situation in the past is get her to login to the Sim where she is stuck - this seems to force the simulator to logoff the phantom.

Thanks Ziffel, but she never could log in period. She just kept getting a login failed message. She did try to log in right there at home, several times. But the good news is she's finally fixed! We don't know how....maybe the ticket she submitted got the results.

(i can see the problem is solved but would like to note it to here so maybe usefull for some others

hello,
as i understand from your posts your friend doesnt have a premium account to contact SL support.But anyway your friend can create a ticket fro special situations.

This problem is called Ghost Avatar.Happened to me too and it's a real problem.

Download metabolt viewer from http://www.metabolt.net/ . And try to login from this text based viewer.And try to login to "Pooley" not last place or home.

Another way to solve this problem is loging in from ajaxlife client.This exactly solves the problem but i guess the server for it is not running for a time you can follow it from http://blog.ajaxlife.net/

Well so the best idea is to try metabolt,which works for me.If the problem persists contact lindens

i had that happen two days ago i teliported home and wound up in the ocean with no land around,but i was on my island because i could hear the birds singing.
Even though i logged out i was still showing as logged in to friends
i logged out and tried to log in again but the system locked me out and the more i tried to log in the more the time was extended.
I sent a ticket to support,they said it was a "stuck presence"and had freed me.i was to clear cache before logging in.
I did that and tried to log in but i was still locked out the next morning.
I went in world with an alt and found myself on the map.i was trapped under the hill on my island
Luckily the next time i logged in i was free.
But strange things happening,i lost over 2000 items from inventory yesterday and still waiting for support to answer