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Ash Scanlan
Registered User
Join date: 5 Aug 2006
Posts: 18
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06-22-2007 02:34
Hi, my problem is that i cant RE-enter the payment information about my credit card.
which is impossible because i have used the same billing information about my credit card that i have used the first time i have registered inside second life.
The information are the SAME and now it keeps telling me that my card is not accepted.
My card is not out of date, all the info are correct..and after several tryings now after the appearing of the global collect logo I see that: not authorised.
Not authorised??
I dont understand what the problem is, and im kinda desperate lol
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Arlo Weir
Registered User
Join date: 5 Feb 2007
Posts: 19
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creditcard not autorized to enter info
06-22-2007 03:21
Afriend of mine has the same problem. i ask this question in name of Simply ivory. She cant speak english verry well so she asked me to do this.
Simply ivory has the same creditcard failure problem. the website says she is not authorized to change creditcard billing information. What up. Please help . her Tier payment is due in 8 days... The credit card is valid cause its used for her doughters account as well and works perfecly there.
HEEEELPPP! is there a linden who can look in to this problem fast.
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Amber Box
Registered User
Join date: 23 Feb 2007
Posts: 6
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07-23-2009 10:45
I am currently having the same problem. I went to put a new credit card on my account payment info. It was approved for the first three and rejected for three others. Being the good girl, I did what the knowledgebase said and contacted my credit card company. They can see the approved transactions, have no blocks on the card, and have not received a single one of the failed transactions.
I've determined the problem is Global Collect, the company Linden Labs uses for credit card transactions. Using their website, I was able to search by credit card number and locate records of the failed transactions (based on date - I know they failed). Not one of them has a value for "Status". Of course, they direct you to Linden Support. Linden Support just keeps coming back to "You need to contact your credit card company". This is really starting to piss me off. Hey Linden Labs. I pay my freaking bill. Fix my freaking card with your third-party vendor.
Anyone else have this? Anyone have any experience with getting it corrected?
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Dirk Donovan
Registered User
Join date: 5 Apr 2004
Posts: 13
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08-20-2009 18:22
I have the same issue, I have been a resident for almost 5 years now and used my visa card to buy lindens on various occasions, i was a premium acct holder but now I am a basic acct holder, seems LL are only interested in helping you if you fill their pockets with silver!!!
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Peggy Paperdoll
A Brat
Join date: 15 Apr 2006
Posts: 4,383
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08-20-2009 20:00
Linden Lab has 24/7 800 number for billing support. Anyone call it?
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