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charged twice for xstreet homepage featured listing
Lacuna Arado
Registered User
Join date: 23 May 2008
Posts: 6
11-01-2009 13:18
I got charged L$899 twice by xstreet for a one-week homepage featured listing for an item. My xstreet account is now showing a negative balance. The transaction ids are numbered sequentially and the transaction times and item ids are identical, so it's pretty clearly a system glitch. I'm hoping SL can credit me the L$899. Has anyone else had this problem and how was it resolved?

PS: I opened up a support ticket -- it's # 4051-6966137
Lacuna Arado
Registered User
Join date: 23 May 2008
Posts: 6
11-02-2009 09:57
No response or acknowledgment of the ticket yet. I also sent an email message to [email]support@XstreetSL.com[/email] .
Lacuna Arado
Registered User
Join date: 23 May 2008
Posts: 6
11-02-2009 10:00
And... here's what happens when you use the [email]support@XstreetSL.com[/email] email address:

-----snip-----

Thank you for contacting Linden Lab, the makers of Second Life. Our support system has changed and we have discontinued the use of this email address. To find information on your issue and to contact support, please visit http://secondlife.com/support .

Please note, information sent to this email address will not be read or responded to.
Malia Writer
Unemployed in paradise
Join date: 20 Aug 2007
Posts: 2,026
11-02-2009 10:03
From: Lacuna Arado
No response or acknowledgment of the ticket yet. I also sent an email message to [email]support@XstreetSL.com[/email] .
LL is open during normal business hours, M-F. You submitted this on a Sunday and then only gave it until 9:30am on Monday.
_____________________
Lacuna Arado
Registered User
Join date: 23 May 2008
Posts: 6
11-02-2009 10:08
From: Malia Writer
LL is open during normal business hours, M-F. You submitted this on a Sunday and then only gave it until 9:30am on Monday.


Good point, Malia. What should I expect as a reasonable turnaround time for acknowledging and resolving an xstreet support ticket?
Malia Writer
Unemployed in paradise
Join date: 20 Aug 2007
Posts: 2,026
11-02-2009 10:13
It used to be 1 business day, but now that LL owns it, I'm not sure.
_____________________
Lacuna Arado
Registered User
Join date: 23 May 2008
Posts: 6
11-02-2009 10:17
From: Malia Writer
It used to be 1 business day, but now that LL owns it, I'm not sure.


That seems reasonable. Thanks!
Lacuna Arado
Registered User
Join date: 23 May 2008
Posts: 6
11-03-2009 13:15
Just confirmed the Lindens credited my account for L$899. All is well.