Second Life Forums Archive

Wren Kappler

Registered User

Join date: 7 May 2007

Posts: 6

11-10-2008 20:57

I just updated to the newest version of SL ( 1.21.6), and all the sudden my login screen doesnt show a picture like it did before and when I try to log in, it gives me this error:

Unable to Connect to Second Life.
DNS could not resolve the host name.

Then it tells me to check to make sure I can access the SL website, which I can perfectly. Everything works fine, except logging into SL itself. I searched some forums and tried the DNS flush that I saw but it didnt work.

I'm not very good with computers or any of the techincal jargon that comes along with them, so if someone could tell me how to fix this in the most simple way possible, that would be awesome. Please help! I logged off to update the version and left my partner just sitting there, probbaly wondering where I am. =(

Gunter Gustav

α and Ω

Join date: 3 Oct 2007

Posts: 131

11-10-2008 21:48

Hi there,

this is a re-opened issue in JIRA ,see : https://jira.secondlife.com/browse/SVC-364

Appears to me like LL is aware of that problem but not much doing to fix it :

From: Torley Linden

This isn't a single actionable "bug" per se – it's definitely frustrating to not be able to connect to Second Life, but sometimes, you get this error for other reasons. Recently, we did have network difficulties that may've resulted in this error for some of you... but long story short, it's an error message with multiple possible causes, some of them which aren't dependent on our service but other routing in-between or closer to your end.

At the JIRA entry they recommend to try OpenDNS. Maybe you should have a look at the JIRA (URL above).

/me folds his hands ,cruzifies himself and says : Thank God I don't have this problem. And may God never give me this.

_____________________

Το μυαλό δεν είναι δοχείο για γέμισμα, είναι φλόγα για άναμμα
The brain is no vessel you should fill but a flame you should ignite.
- Plutarch -

Anya Ristow

Vengeance Studio

Join date: 21 Sep 2006

Posts: 1,243

11-11-2008 04:52

At the login screen, hit control-shift-G. This will make the grid selector control appear next to the Quit button. Make sure the Agni grid is selected.

_____________________

The Vengeance Studio Gadget Store is closed!

Wren Kappler

Registered User

Join date: 7 May 2007

Posts: 6

11-11-2008 18:43

Agni is selected and Open DNS isn't working for me. I fear I'm never going to be able to get back into SL ever again, which I couldnt bare. I'd be leaving behind friends, a partner and countless other things. SL is a huge part of my life and it makes me sick to think I'm never going to get back in......

Sabine Maruti

Looking for answers

Join date: 13 Apr 2008

Posts: 45

11-12-2008 09:34

Have you tried powering off your Internet modem and router, wait a few minutes and powering back on? It might help.

Wren Kappler

Registered User

Join date: 7 May 2007

Posts: 6

11-12-2008 19:08

ok, so, so far, i've done the following:

Reinstalled SL
Pinged a few sites (which came back with reply's and seemed to be working fine)
Unplugged the Modem and Router and plugged back in

None of that has worked so far. How long should I unplug the modem and router for? Does it make a difference? If so, why? Also, should I be unplugging the modem and router when my computer is on or off. Another thing. Should I reset the modem THEN reinstall SL or would that even matter. The future seems dim.... =(

SuezanneC Baskerville

Forums Rock!

Join date: 22 Dec 2003

Posts: 14,229

11-12-2008 21:19

Is OpenDNS working excluding SL or not working at all?

There's a suggestion in the Jira to add an entry to your hosts file like:

64.154.223.178 login.agni.lindenlab.com

Can you take your computer somewhere else and see if the problem occurs there?

_____________________

-

So long to these forums, the vBulletin forums that used to be at forums.secondlife.com. I will miss them.

I can be found on the web by searching for "SuezanneC Baskerville", or go to

http://www.google.com/profiles/suezanne

-

http://lindenlab.tribe.net/ created on 11/19/03.

Members: Ben, Catherine, Colin, Cory, Dan, Doug, Jim, Philip, Phoenix, Richard,
Robin, and Ryan

-

Baloo Uriza

Debian Linux Helper

Join date: 19 Apr 2008

Posts: 895

11-12-2008 23:50

From: Wren Kappler

I just updated to the newest version of SL ( 1.21.6), and all the sudden my login screen doesnt show a picture like it did before and when I try to log in, it gives me this error:

Unable to Connect to Second Life.
DNS could not resolve the host name.

Either take this up with your ISP, or override your system or home network's router's DNS settings to use a reliable set of DNS servers rather than the unreliable ones provided by your ISP.

Wren Kappler

Registered User

Join date: 7 May 2007

Posts: 6

11-13-2008 10:31

From: SuezanneC Baskerville

Is OpenDNS working excluding SL or not working at all?

There's a suggestion in the Jira to add an entry to your hosts file like:

64.154.223.178 login.agni.lindenlab.com

Can you take your computer somewhere else and see if the problem occurs there?

What do you mean by "add an entry to your hosts file." ?

I'm pretty computer illiterate so it doesnt make any sense to me... =(

Wren Kappler

Registered User

Join date: 7 May 2007

Posts: 6

11-13-2008 15:38

I got it fixed! Turns out it was a firewall issue after all. Expried software which was automatically denying SL access. WEWT!! =D

SuezanneC Baskerville

Forums Rock!

Join date: 22 Dec 2003

Posts: 14,229

11-13-2008 15:51

Good luck for you!

That jira issue's comments are pretty depressing sounding.

_____________________

-

So long to these forums, the vBulletin forums that used to be at forums.secondlife.com. I will miss them.

I can be found on the web by searching for "SuezanneC Baskerville", or go to

http://www.google.com/profiles/suezanne

-

http://lindenlab.tribe.net/ created on 11/19/03.

Members: Ben, Catherine, Colin, Cory, Dan, Doug, Jim, Philip, Phoenix, Richard,
Robin, and Ryan

-

Baloo Uriza

Debian Linux Helper

Join date: 19 Apr 2008

Posts: 895

11-15-2008 20:08

From: SuezanneC Baskerville

Is OpenDNS working excluding SL or not working at all?

There's a suggestion in the Jira to add an entry to your hosts file like:

64.154.223.178 login.agni.lindenlab.com

Can you take your computer somewhere else and see if the problem occurs there?

That's a pretty suboptimal fix; if the IP of that hostname ever changes, you'll be back to square one on this problem.

Welcome to the Second Life Forums Archive

DNS Error

DNS Error
Wren Kappler Registered User Join date: 7 May 2007 Posts: 6	11-10-2008 20:57 I just updated to the newest version of SL ( 1.21.6), and all the sudden my login screen doesnt show a picture like it did before and when I try to log in, it gives me this error: Unable to Connect to Second Life. DNS could not resolve the host name. Then it tells me to check to make sure I can access the SL website, which I can perfectly. Everything works fine, except logging into SL itself. I searched some forums and tried the DNS flush that I saw but it didnt work. I'm not very good with computers or any of the techincal jargon that comes along with them, so if someone could tell me how to fix this in the most simple way possible, that would be awesome. Please help! I logged off to update the version and left my partner just sitting there, probbaly wondering where I am. =(
Gunter Gustav α and Ω Join date: 3 Oct 2007 Posts: 131	11-10-2008 21:48 Hi there, this is a re-opened issue in JIRA ,see : https://jira.secondlife.com/browse/SVC-364 Appears to me like LL is aware of that problem but not much doing to fix it : From: Torley Linden This isn't a single actionable "bug" per se – it's definitely frustrating to not be able to connect to Second Life, but sometimes, you get this error for other reasons. Recently, we did have network difficulties that may've resulted in this error for some of you... but long story short, it's an error message with multiple possible causes, some of them which aren't dependent on our service but other routing in-between or closer to your end. At the JIRA entry they recommend to try OpenDNS. Maybe you should have a look at the JIRA (URL above). /me folds his hands ,cruzifies himself and says : Thank God I don't have this problem. And may God never give me this. _____________________ Το μυαλό δεν είναι δοχείο για γέμισμα, είναι φλόγα για άναμμα The brain is no vessel you should fill but a flame you should ignite. - Plutarch -
Anya Ristow Vengeance Studio Join date: 21 Sep 2006 Posts: 1,243	11-11-2008 04:52 At the login screen, hit control-shift-G. This will make the grid selector control appear next to the Quit button. Make sure the Agni grid is selected. _____________________ The Vengeance Studio Gadget Store is closed!
Wren Kappler Registered User Join date: 7 May 2007 Posts: 6	11-11-2008 18:43 Agni is selected and Open DNS isn't working for me. I fear I'm never going to be able to get back into SL ever again, which I couldnt bare. I'd be leaving behind friends, a partner and countless other things. SL is a huge part of my life and it makes me sick to think I'm never going to get back in......
Sabine Maruti Looking for answers Join date: 13 Apr 2008 Posts: 45	11-12-2008 09:34 Have you tried powering off your Internet modem and router, wait a few minutes and powering back on? It might help.
Wren Kappler Registered User Join date: 7 May 2007 Posts: 6	11-12-2008 19:08 ok, so, so far, i've done the following: Reinstalled SL Pinged a few sites (which came back with reply's and seemed to be working fine) Unplugged the Modem and Router and plugged back in None of that has worked so far. How long should I unplug the modem and router for? Does it make a difference? If so, why? Also, should I be unplugging the modem and router when my computer is on or off. Another thing. Should I reset the modem THEN reinstall SL or would that even matter. The future seems dim.... =(
SuezanneC Baskerville Forums Rock! Join date: 22 Dec 2003 Posts: 14,229	11-12-2008 21:19 Is OpenDNS working excluding SL or not working at all? There's a suggestion in the Jira to add an entry to your hosts file like: 64.154.223.178 login.agni.lindenlab.com Can you take your computer somewhere else and see if the problem occurs there? _____________________ - So long to these forums, the vBulletin forums that used to be at forums.secondlife.com. I will miss them. I can be found on the web by searching for "SuezanneC Baskerville", or go to http://www.google.com/profiles/suezanne - http://lindenlab.tribe.net/ created on 11/19/03. Members: Ben, Catherine, Colin, Cory, Dan, Doug, Jim, Philip, Phoenix, Richard, Robin, and Ryan -
Baloo Uriza Debian Linux Helper Join date: 19 Apr 2008 Posts: 895	11-12-2008 23:50 From: Wren Kappler I just updated to the newest version of SL ( 1.21.6), and all the sudden my login screen doesnt show a picture like it did before and when I try to log in, it gives me this error: Unable to Connect to Second Life. DNS could not resolve the host name. Either take this up with your ISP, or override your system or home network's router's DNS settings to use a reliable set of DNS servers rather than the unreliable ones provided by your ISP.
Wren Kappler Registered User Join date: 7 May 2007 Posts: 6	11-13-2008 10:31 From: SuezanneC Baskerville Is OpenDNS working excluding SL or not working at all? There's a suggestion in the Jira to add an entry to your hosts file like: 64.154.223.178 login.agni.lindenlab.com Can you take your computer somewhere else and see if the problem occurs there? What do you mean by "add an entry to your hosts file." ? I'm pretty computer illiterate so it doesnt make any sense to me... =(
Wren Kappler Registered User Join date: 7 May 2007 Posts: 6	11-13-2008 15:38 I got it fixed! Turns out it was a firewall issue after all. Expried software which was automatically denying SL access. WEWT!! =D
SuezanneC Baskerville Forums Rock! Join date: 22 Dec 2003 Posts: 14,229	11-13-2008 15:51 Good luck for you! That jira issue's comments are pretty depressing sounding. _____________________ - So long to these forums, the vBulletin forums that used to be at forums.secondlife.com. I will miss them. I can be found on the web by searching for "SuezanneC Baskerville", or go to http://www.google.com/profiles/suezanne - http://lindenlab.tribe.net/ created on 11/19/03. Members: Ben, Catherine, Colin, Cory, Dan, Doug, Jim, Philip, Phoenix, Richard, Robin, and Ryan -
Baloo Uriza Debian Linux Helper Join date: 19 Apr 2008 Posts: 895	11-15-2008 20:08 From: SuezanneC Baskerville Is OpenDNS working excluding SL or not working at all? There's a suggestion in the Jira to add an entry to your hosts file like: 64.154.223.178 login.agni.lindenlab.com Can you take your computer somewhere else and see if the problem occurs there? That's a pretty suboptimal fix; if the IP of that hostname ever changes, you'll be back to square one on this problem.