The knowledge base does not recognize even my nick
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SuluMor Romulus
Content and Linden Baron
Join date: 2 Jun 2003
Posts: 161
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10-24-2003 10:06
I tried to find an answer to a movie making question and went to the knowledge base and entered my nick and password and refused it. So I entered my nick so that it could send me my password via email and it came back as invalid...and yet...on this forum I am recognized. ???
Something wrong with the knowlege base? Are they updating it? Thanks
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Ralph Waldo Emerson
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Nergal Fallingbridge
meep.
Join date: 26 Jun 2003
Posts: 677
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10-24-2003 11:10
You have to put an underscore in your name -- SuluMor_Romulus.
I had the same problem a couple days ago, and that was the information I got in the reply.
Hey Lindens -- can you stick this information up on the front page of the KB somewhere? This is *not* an intuitive format for logging into the KB.
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"In such ugly times, the only true protest is beauty."
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Eddie Escher
Builder of things...
Join date: 11 Jul 2003
Posts: 461
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10-24-2003 11:12
hmm... I tried the knowledgebase a while ago, I have no underscores in my name, yet it wouldnt recognise my name & password at all. I think I forgot to send a report on that one 
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Eddie Escher ...apparently 3 out of 4 people make up 75% of the population here...Eddie Escher Gadgets & Skins: Hotei and Seacliff
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Nergal Fallingbridge
meep.
Join date: 26 Jun 2003
Posts: 677
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10-24-2003 11:29
Yeah, apparently now the KB doesn't parse spaces between first name and last name.  I don't think that this was the case way back when, since I was able to log in before without a problem.  Or maybe I've been smoking crack. 
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powered by caffeine since 1998!
"In such ugly times, the only true protest is beauty."
-- Phil Ochs
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SuluMor Romulus
Content and Linden Baron
Join date: 2 Jun 2003
Posts: 161
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10-24-2003 11:46
It still don't work....even with the underscore.
I have tried Sulumor Romulus, Sulumor_romulus and Sulumor_Romulus and still nuthing.
_____________________
~*~*~*~*~*~*~*~*~*~*~*~
"The real and lasting victories are
those of peace, and not war."
Ralph Waldo Emerson
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Camille Serpentine
Eater of the Dead
Join date: 6 Oct 2003
Posts: 1,236
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10-24-2003 11:48
I just tried and and can't get in either, with: Camille Serpentine Camille_Serpentine camille_serpentine  |
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Nergal Fallingbridge
meep.
Join date: 26 Jun 2003
Posts: 677
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10-24-2003 12:14
This is weird. Now if I try logging in as "Nergal_Fallingbridge" at the KB login page (NOTNOTNOT the SL 'Resident Life' login page), the scripting on that page crashes *hard*. Attempting to login as "Nergal Fallingbridge" gets me the familiar 'Login Invalid' page. I swear it worked just a couple days ago. Lindens! Have the gnomes gotten into the KB?
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powered by caffeine since 1998!
"In such ugly times, the only true protest is beauty."
-- Phil Ochs
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Ian Linden
Linden Lab Employee
Join date: 19 Nov 2002
Posts: 183
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10-24-2003 14:11
The gnomes have had a colony in the knowledge base for a very long time now. Specifically, if you look at the KB, then change your SL password, you'll probably never be able to get into the KB again. I think there are some other, more obscure cases that can cause this as well.
I am currently working with RightNow, (who actually runs the KB for us) to overhaul the authentication system, but as with most inter-company engineering work it's like swimming in molasses. I HOPE to have this all fixed next week but can make no promises.
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Ian Linden
Linden Lab Employee
Join date: 19 Nov 2002
Posts: 183
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10-29-2003 12:35
We've just finished re-tooling the knowledge base login system. Everyone should be able to login now - give it a try.
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Nergal Fallingbridge
meep.
Join date: 26 Jun 2003
Posts: 677
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10-29-2003 13:23
Whee!
Removing the KB login page and sticking with just the SL login page makes it much easier to get in. Thanks for working on this, Lindens!
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powered by caffeine since 1998!
"In such ugly times, the only true protest is beauty."
-- Phil Ochs
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