Second Life Forums Archive - SUPPORT not responding!

Maggie Miller

~Welsh Girl~

Join date: 17 May 2003

Posts: 290

08-07-2003 17:28

Okay....i've sent two distress emails. No response.

I've done everything i know how to do. I've updated my windows software, I've updated my video driver and run the troubleshooting program, i've re-downloaded Second Life. Now the problem is WORSE and i can't even log on.

During the SL installation, I receive an error message:
"C:\Program Files\SecondLife\newview.exe" cannot install. I retry. Nothing. I ignore and try to install everything but that, but the program just keeps trying to re-install. I abort. no good.

Is ANYBODY going to respond to my emails and give me a hand here?

Maggie the Frustrated Miller

Darwin Appleby

I Was Beaten With Satan

Join date: 14 Mar 2003

Posts: 2,779

08-07-2003 17:35

What are your computers specs?

_____________________

Touche.

si Money

The nice demon.

Join date: 21 May 2003

Posts: 477

08-07-2003 17:56

As I posted in the other thread too, how much free HD space do you have? Sounds like you ran out.

Christopher Omega

Oxymoron

Join date: 28 Mar 2003

Posts: 1,828

08-07-2003 19:02

have you uninstalled and removed the SL directory manually? It might be a disk space issue as well, beat me to it Si ;-P

_____________________

October 3rd is the Day Against DRM (Digital Restrictions Management), learn more at http://www.defectivebydesign.org/what_is_drm

Candie Apple

Senior Mumbler

Join date: 1 Apr 2003

Posts: 477

08-07-2003 22:28

Same thing happened to me when I first tried to install. It was a quirk with Windows XP. You can't have any folder or window or anything open that has Second Life for a name when you go to install. It causes a conflict.

I fixed it by downloading and saving the install executable. Then closing every single window, folder, etc, and running install from the 'Run' option on the Start menu.

Maybe this is your problem, especially if you're using XP.

Candie

Neo Valen

Registered User

Join date: 29 Jan 2003

Posts: 228

08-09-2003 09:44

xp is really buggy and seems as if it was made in a rush. It is more vulnerable to things then older windows versions. Try going to Microsoft and download any patches or updates you may be missing.

SUPPORT not responding!
Maggie Miller ~Welsh Girl~ Join date: 17 May 2003 Posts: 290	08-07-2003 17:28 Okay....i've sent two distress emails. No response. I've done everything i know how to do. I've updated my windows software, I've updated my video driver and run the troubleshooting program, i've re-downloaded Second Life. Now the problem is WORSE and i can't even log on. During the SL installation, I receive an error message: "C:\Program Files\SecondLife\newview.exe" cannot install. I retry. Nothing. I ignore and try to install everything but that, but the program just keeps trying to re-install. I abort. no good. Is ANYBODY going to respond to my emails and give me a hand here? Maggie the Frustrated Miller
Darwin Appleby I Was Beaten With Satan Join date: 14 Mar 2003 Posts: 2,779	08-07-2003 17:35 What are your computers specs? _____________________ Touche.
si Money The nice demon. Join date: 21 May 2003 Posts: 477	08-07-2003 17:56 As I posted in the other thread too, how much free HD space do you have? Sounds like you ran out.
Christopher Omega Oxymoron Join date: 28 Mar 2003 Posts: 1,828	08-07-2003 19:02 have you uninstalled and removed the SL directory manually? It might be a disk space issue as well, beat me to it Si ;-P _____________________ October 3rd is the Day Against DRM (Digital Restrictions Management), learn more at http://www.defectivebydesign.org/what_is_drm
Candie Apple Senior Mumbler Join date: 1 Apr 2003 Posts: 477	08-07-2003 22:28 Same thing happened to me when I first tried to install. It was a quirk with Windows XP. You can't have any folder or window or anything open that has Second Life for a name when you go to install. It causes a conflict. I fixed it by downloading and saving the install executable. Then closing every single window, folder, etc, and running install from the 'Run' option on the Start menu. Maybe this is your problem, especially if you're using XP. Candie
Neo Valen Registered User Join date: 29 Jan 2003 Posts: 228	08-09-2003 09:44 xp is really buggy and seems as if it was made in a rush. It is more vulnerable to things then older windows versions. Try going to Microsoft and download any patches or updates you may be missing.

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