PEASE HELP: Your account will not be available till...

I haven't been able to log in for the last 10 hours or so. Whenever I attempted to log in I get the following message:

Login failed.
The system is logging you out right now.
Your account will not be available till
2008-04-07 02:43:18

Only thing is that the time is always 2-3 mins from current time. So if I wait for 10mins and try again it'd say the same thing and ask me to log in 2-3 mins later.

I've looked in the knowledge base but couldn't find any solution. I've also logged a ticket last night but received absolutely no help so far.

Can anybody help? I have a shop I need to tend to and I'm getting nowhere.

Many thanks!

It has been a problem for a while. Some open bugs on it:

http://jira.secondlife.com/browse/SVC-604
http://jira.secondlife.com/browse/SVC-583

So, support is the way you will need to go with this (maybe give live chat a try).

Hiya,

That has happened to me a few times... The reason being that I was apparently showing as being 'still logged in' eventhough I wasn't... I think it's called being 'ghosted'. If you can get one of your friends to see if you're showing up as 'online'....and then get them to either IM you or give you a push..to see if that will fix things.. Otherwise, keep trying support, I know I had to keep trying till I got hold of them and then all was fixed...

Thanks guys, I tried support tickets. I don't know what the normal response time is but I have no reply from them so far...

Could you tell me how to get to the Live chat? Thanks!

Yes her avatar is at her store and sort of floating there. And Havok 4 makes it a lot harder to shove hovering avatars around, can't get her to budge

Oh, for Live chat, you will find that on the main support page, at the lower right currently. that needs premium but I'm guessing you have that by the ticket you filed already.

Noway! I'm still in there?? Give my ass a big kicking and get me out of there please!!

Thanks Viktoria, I've just tried to relog but no joy.

Could I ask you guys a big favour? Could you IM a guy called Kwame Oh (he should be online right now). He's one of the sim's operators. I don't know if it's a major things to do but do you think it'd log me out if he restarted the sim??

talking with a rep from the estate now, he is going to attempt an eject/ban on you temporarily to see if that gets us anywhere Is that ok with you?

Thank you Viktoria, I hope this will work!

No, you are unbannable! But I have also IM'd the sim owner, told her about the trouble, and requested a sim restart it that is practical. She and the other contact you mentioned are apparently offline at the moment, so it will be a while :/

I'm unbannable... how could it be? I don't know whether to laugh or cry!

I thought Kwame had the permission to restart the sim? But thanks so much for your help Viktoria, I think all I can do now is wait...

Oh sorry, should have cleared that up. I was told one of the estate security people (the one who tried to temp ban you) that Kwame is unavailable, so that Deb is a better contact for this for now.

Ah that makes sense. Could you give Kwame an offline IM for me as wel? He's normally around but not always online. He might get the email notice and come back on. Sorry for all the hassle but I'm truly grateful for your help!!

yes, already sent to both, just in case =)

Thank you!!

just heard back, your sim should be restarting shortly, good luck!

Hi Viktoria, I don't know whether they've restarted the sim yet but I'm still locked out. Maybe I'll be trapped in suspension eternally in Sl. Pray for me....!

I've finally logged in in the end having tried everything else, thanks to the Maintenance down time. It practically kicked me out! So there's an upside with SL's on-going problems after all. Big thanks to Linden Lab for not providing any help whatsoever. I've learned that I'll just have to rely on myself, and all the helpful people on this forum.

And talk about being helpful, thanks to Viktoria especially for being so kind. I've dropped you a couple of items from my shop as thank you presents. I hope you like them.

Cheers!

Did you ever get through to live chat? That has always been the quickest solution, and they have been helpful several times when I needed them quickly....just give them the support ticket number you filed as well, which should make themhelp you even faster.

Hi Alyx, it was suggested to me but I don't hold a premium account so it wasn't an option unfortunately. Looks like unless you pay them money you don't get support.