Second Life Forums Archive - Help! Secondlife cannot be accessed from your computer!

Winter Reichman

Registered User

Join date: 3 Jun 2008

Posts: 10

04-01-2009 23:08

Please someone help me. I got home today to try to log into Second life, and I got the following message. "Second Life cannot be accessed from your computer" I reported to linden labs, but why are they taking so long to deal with it. I really need to be on SL right now. its been almost 8hrs now. When I go onto the question page, it doesn't give you that much information about it.

SuezanneC Baskerville

Forums Rock!

Join date: 22 Dec 2003

Posts: 14,229

04-01-2009 23:16

That message can mean there's a problem with your account, or it can result from technical problems.

That message has been reported by people who share an IP number with an account that has a problem, for example, or it can result from you having been reported as a minor, or a number of different things.

It might take days to get the matter resolved, it depends on what the problem is, how you handle it with Linden Lab, and which particular Linden staff handle the matter.

In the event that it might be a technical problem, one thing to try is turn off your computer and router and modem for at least a few minutes.

_____________________

-

So long to these forums, the vBulletin forums that used to be at forums.secondlife.com. I will miss them.

I can be found on the web by searching for "SuezanneC Baskerville", or go to

http://www.google.com/profiles/suezanne

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http://lindenlab.tribe.net/ created on 11/19/03.

Members: Ben, Catherine, Colin, Cory, Dan, Doug, Jim, Philip, Phoenix, Richard,
Robin, and Ryan

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Winter Reichman

Registered User

Join date: 3 Jun 2008

Posts: 10

Secondlife cannot be accessed from your computer

04-02-2009 00:38

But I don't understand. before I left my house that morning. I logged into SL for a few minutes to check something and log out and shut down my computer. Later on that morning. I used my sister's laptop to get on SL. SL said her graphics card didn't support SL, but it let me on anyway. Of course I couldn't do many things, I just need to check my IMs and stuff. So later that evening when I got home. I couldn't log into SL on my computer. Do you think Linden Labs maybe thought someone was using my account and block my IP number? If so,why didn't leave me a message.

Boy Lane

Evil Dolly

Join date: 8 May 2007

Posts: 690

04-02-2009 01:43

First try to logon from a different machine again. This can be a network problem. Also you may try to reinstall the SL client on that computer in case your configuration may be screwed up. Make sure your account / login is working.

If you are sure that this particular machine is blocked (LL is able to do this, independent from the IP) then you should give them a call. Opening a ticket online is complete waste of time unless you have a premium account.

_____________________

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Winter Reichman

Registered User

Join date: 3 Jun 2008

Posts: 10

04-02-2009 06:26

Why does this take so long with Linden Labs. I've done everything to try to rectify this matter. Why can't we physically talk to a person from Linden Labs. This is very bad, waiting this long for a solution. There are lot of people on SL with businesses, that don't have so much time to be waiting on technical support for so long.

Boy Lane

Evil Dolly

Join date: 8 May 2007

Posts: 690

04-02-2009 06:56

Sweetheart, as I said, call them! You will wait forever if you only opened an online ticket!!!

If you would enable PM I could even give you a contact (assuming you're outside US).

_____________________

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Download: http://coolviewer.googlecode.com
Source: http://github.com/boy

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Winter Reichman

Registered User

Join date: 3 Jun 2008

Posts: 10

04-02-2009 15:00

Unfortunately, the support team doesn't give us a number on the site to call them. We have to submit a ticket. I am in the US. what is enable PM? I am going out of my mind

Peggy Paperdoll

A Brat

Join date: 15 Apr 2006

Posts: 4,383

04-02-2009 16:34

From: Winter Reichman

Unfortunately, the support team doesn't give us a number on the site to call them. We have to submit a ticket. I am in the US. what is enable PM? I am going out of my mind

http://lindenlab.com/contact

The phone number is listed on that page.........about the center of the paragraph.

You can enable PM (private message) in your User CP at the top of the page you are viewing right now.

Winter Reichman

Registered User

Join date: 3 Jun 2008

Posts: 10

04-02-2009 22:11

The number is for billing. they told me that can't help me. They only deal with billing issues. I am going crazy. Why is so hard to get help and support from Linden Labs. They really need a better support system.

Boy Lane

Evil Dolly

Join date: 8 May 2007

Posts: 690

04-02-2009 22:25

Winter, please go to your user profile here and enable PM so people can send you personal messages.
User CP / Edit Options / Enable Private Messages

_____________________

Cool Viewers for Virtual Worlds, Home of Rainbow: http://my.opera.com/boylane
Download: http://coolviewer.googlecode.com
Source: http://github.com/boy

Be plurked: http://plurk.com/BoyLane/invite

Winter Reichman

Registered User

Join date: 3 Jun 2008

Posts: 10

04-03-2009 00:40

ok I disable PM

Winter Reichman

Registered User

Join date: 3 Jun 2008

Posts: 10

04-03-2009 00:42

oops I mean I enable PM

Help! Secondlife cannot be accessed from your computer!
Winter Reichman Registered User Join date: 3 Jun 2008 Posts: 10	04-01-2009 23:08 Please someone help me. I got home today to try to log into Second life, and I got the following message. "Second Life cannot be accessed from your computer" I reported to linden labs, but why are they taking so long to deal with it. I really need to be on SL right now. its been almost 8hrs now. When I go onto the question page, it doesn't give you that much information about it.
SuezanneC Baskerville Forums Rock! Join date: 22 Dec 2003 Posts: 14,229	04-01-2009 23:16 That message can mean there's a problem with your account, or it can result from technical problems. That message has been reported by people who share an IP number with an account that has a problem, for example, or it can result from you having been reported as a minor, or a number of different things. It might take days to get the matter resolved, it depends on what the problem is, how you handle it with Linden Lab, and which particular Linden staff handle the matter. In the event that it might be a technical problem, one thing to try is turn off your computer and router and modem for at least a few minutes. _____________________ - So long to these forums, the vBulletin forums that used to be at forums.secondlife.com. I will miss them. I can be found on the web by searching for "SuezanneC Baskerville", or go to http://www.google.com/profiles/suezanne - http://lindenlab.tribe.net/ created on 11/19/03. Members: Ben, Catherine, Colin, Cory, Dan, Doug, Jim, Philip, Phoenix, Richard, Robin, and Ryan -
Winter Reichman Registered User Join date: 3 Jun 2008 Posts: 10	Secondlife cannot be accessed from your computer 04-02-2009 00:38 But I don't understand. before I left my house that morning. I logged into SL for a few minutes to check something and log out and shut down my computer. Later on that morning. I used my sister's laptop to get on SL. SL said her graphics card didn't support SL, but it let me on anyway. Of course I couldn't do many things, I just need to check my IMs and stuff. So later that evening when I got home. I couldn't log into SL on my computer. Do you think Linden Labs maybe thought someone was using my account and block my IP number? If so,why didn't leave me a message.
Boy Lane Evil Dolly Join date: 8 May 2007 Posts: 690	04-02-2009 01:43 First try to logon from a different machine again. This can be a network problem. Also you may try to reinstall the SL client on that computer in case your configuration may be screwed up. Make sure your account / login is working. If you are sure that this particular machine is blocked (LL is able to do this, independent from the IP) then you should give them a call. Opening a ticket online is complete waste of time unless you have a premium account. _____________________ Cool Viewers for Virtual Worlds, Home of Rainbow: http://my.opera.com/boylane Download: http://coolviewer.googlecode.com Source: http://github.com/boy Be plurked: http://plurk.com/BoyLane/invite
Winter Reichman Registered User Join date: 3 Jun 2008 Posts: 10	04-02-2009 06:26 Why does this take so long with Linden Labs. I've done everything to try to rectify this matter. Why can't we physically talk to a person from Linden Labs. This is very bad, waiting this long for a solution. There are lot of people on SL with businesses, that don't have so much time to be waiting on technical support for so long.
Boy Lane Evil Dolly Join date: 8 May 2007 Posts: 690	04-02-2009 06:56 Sweetheart, as I said, call them! You will wait forever if you only opened an online ticket!!! If you would enable PM I could even give you a contact (assuming you're outside US). _____________________ Cool Viewers for Virtual Worlds, Home of Rainbow: http://my.opera.com/boylane Download: http://coolviewer.googlecode.com Source: http://github.com/boy Be plurked: http://plurk.com/BoyLane/invite
Winter Reichman Registered User Join date: 3 Jun 2008 Posts: 10	04-02-2009 15:00 Unfortunately, the support team doesn't give us a number on the site to call them. We have to submit a ticket. I am in the US. what is enable PM? I am going out of my mind
Peggy Paperdoll A Brat Join date: 15 Apr 2006 Posts: 4,383	04-02-2009 16:34 From: Winter Reichman Unfortunately, the support team doesn't give us a number on the site to call them. We have to submit a ticket. I am in the US. what is enable PM? I am going out of my mind http://lindenlab.com/contact The phone number is listed on that page.........about the center of the paragraph. You can enable PM (private message) in your User CP at the top of the page you are viewing right now.
Winter Reichman Registered User Join date: 3 Jun 2008 Posts: 10	04-02-2009 22:11 The number is for billing. they told me that can't help me. They only deal with billing issues. I am going crazy. Why is so hard to get help and support from Linden Labs. They really need a better support system.
Boy Lane Evil Dolly Join date: 8 May 2007 Posts: 690	04-02-2009 22:25 Winter, please go to your user profile here and enable PM so people can send you personal messages. User CP / Edit Options / Enable Private Messages _____________________ Cool Viewers for Virtual Worlds, Home of Rainbow: http://my.opera.com/boylane Download: http://coolviewer.googlecode.com Source: http://github.com/boy Be plurked: http://plurk.com/BoyLane/invite
Winter Reichman Registered User Join date: 3 Jun 2008 Posts: 10	04-03-2009 00:40 ok I disable PM
Winter Reichman Registered User Join date: 3 Jun 2008 Posts: 10	04-03-2009 00:42 oops I mean I enable PM

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Help! Secondlife cannot be accessed from your computer!