Second Life Forums Archive - Knowledge Base

Ezhar Fairlight

professional slacker

Join date: 30 Jun 2003

Posts: 310

09-03-2003 09:14

I can't access the knowledge base anymore. It used to work when I first signed up, but somewhere since then it stopped and is now asking me for a "Support Login" User ID and Password. This seems to be a problem with authentication forwarding to custhelp.com? I did change my SL password since the knowledge base last worked for me.

If I have to log in there as well, it's not with my SL Firstname Lastname, as that seems to be completely unknown to custhelp.com.

Clearing cookies did not help.

Daniel Linden

Contains Multitudes

Join date: 23 Apr 2003

Posts: 103

09-03-2003 11:12

The Second Life Knowledge Base doesn't always catch-up with changed password right away -- I've updated your information directly and you should have access again.

Ezhar Fairlight

professional slacker

Join date: 30 Jun 2003

Posts: 310

09-03-2003 11:29

Cool, working now. Thanks :-)

I had changed the password some weeks ago, but as the KB did still not let me in today, I figured maybe changing it again would help because it might have missed the change. Thats why I changed it again today. Your manual update seems to have fixed it.

Zak Escher

Builder and Scripter

Join date: 3 Aug 2003

Posts: 181

09-05-2003 12:35

I have been a member for about a month and have never been able to access the Knowledge Base. I began a thread earlier about this, but only one person responded. They were having the same problem. As of this afternoon, I am still unable to access the KB.

Daniel Linden

Contains Multitudes

Join date: 23 Apr 2003

Posts: 103

09-05-2003 13:54

You're now active as well Zak -- the KB had an issue because of a previous account on the same email, but it's been sorted and you should now have access with your SL name and password.

Anyone else having trouble with the KB -- send a note to [email]support@secondlife.com[/email].

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Knowledge Base - no access

Knowledge Base - no access
Ezhar Fairlight professional slacker Join date: 30 Jun 2003 Posts: 310	09-03-2003 09:14 I can't access the knowledge base anymore. It used to work when I first signed up, but somewhere since then it stopped and is now asking me for a "Support Login" User ID and Password. This seems to be a problem with authentication forwarding to custhelp.com? I did change my SL password since the knowledge base last worked for me. If I have to log in there as well, it's not with my SL Firstname Lastname, as that seems to be completely unknown to custhelp.com. Clearing cookies did not help.
Daniel Linden Contains Multitudes Join date: 23 Apr 2003 Posts: 103	09-03-2003 11:12 The Second Life Knowledge Base doesn't always catch-up with changed password right away -- I've updated your information directly and you should have access again.
Ezhar Fairlight professional slacker Join date: 30 Jun 2003 Posts: 310	09-03-2003 11:29 Cool, working now. Thanks :-) I had changed the password some weeks ago, but as the KB did still not let me in today, I figured maybe changing it again would help because it might have missed the change. Thats why I changed it again today. Your manual update seems to have fixed it.
Zak Escher Builder and Scripter Join date: 3 Aug 2003 Posts: 181	09-05-2003 12:35 I have been a member for about a month and have never been able to access the Knowledge Base. I began a thread earlier about this, but only one person responded. They were having the same problem. As of this afternoon, I am still unable to access the KB.
Daniel Linden Contains Multitudes Join date: 23 Apr 2003 Posts: 103	09-05-2003 13:54 You're now active as well Zak -- the KB had an issue because of a previous account on the same email, but it's been sorted and you should now have access with your SL name and password. Anyone else having trouble with the KB -- send a note to [email]support@secondlife.com[/email].