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tyana Chung
Junior Member
Join date: 22 Nov 2003
Posts: 8
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05-11-2004 01:28
Help I can't access second Life and haven't been able to since Friday 7 May! Tried everything possible and still getting nowhere.. I've tried to access Knowledge Base for technical issues and a user ID is requested..does anyone know what this format is? I presumed it was my login name but apparently not. I've tried to email friends from my mailbox and get reports back from the postmaster saying unable to deliver.. My internet connection is fine and I can access everything but SL. I've emailed Linden Lab but as yet no response.. The message I get when trying to log tells me that the system may be down, please try again in a few mins.. The link from there says theres either a problem with sl or my internet connection.. Both appear fine to me and the next step is knowledge Base of which I can't access! I've also uninstalled and reinstalled SL twice since! Are there any technical Whizzes out trhere who can help me solve this? PLEASE!!!!  Thanks Tyana   |
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Moleculor Satyr
Fireflies!
Join date: 5 Jan 2004
Posts: 2,650
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05-11-2004 10:37
Have you tried rebooting?
_____________________
</sarcasm>
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tyana Chung
Junior Member
Join date: 22 Nov 2003
Posts: 8
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Still can't get in!
05-11-2004 12:29
I've tried absolutely everything I can think of! However today I managed to login no problem until just trying now and the same problems occurring again..not had this problem before |
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Catherine Omega
Geometry Ninja
Join date: 10 Jan 2003
Posts: 2,053
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05-11-2004 19:52
Email [email]support@secondlife.com[/email].
It sounds like it's probably a problem with your ISP though.
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Seabunny Bunderfeld
lost at sea
Join date: 29 Apr 2004
Posts: 37
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Can't access Knowledge Base
05-12-2004 10:59
Hi.
I can't seem to log into Knowledge Base. At first I thought it was because I was in my trial membership. Now that I am a paying member, I still can't log in. I log into Forums and SL just fine. The message I get is: Login ID and password combo is invalid. The login ID is pre-filled out. I am sure I am typing my password correctly. The problem happens on different computers (home and work), so I don't think it has to do with the computer. Any suggestions?
Seabunny
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Catherine Omega
Geometry Ninja
Join date: 10 Jan 2003
Posts: 2,053
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05-12-2004 11:41
Email [email]support@secondlife.com[/email], Seabunny.
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Seabunny Bunderfeld
lost at sea
Join date: 29 Apr 2004
Posts: 37
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No luck getting into Knowledge Base
05-12-2004 17:10
Hi.
I tried again to log in, but no luck. A Linden support person sent me a notice that members could log into Knowledge Base to get help and that it was "open 24 hours a day" . It was a list of "answers to many frequently asked questions". I found the site under Service & Support, Knowledge Base.
When I go there, it requires me to log on. I can log on to all the other SL places, but not there. I am not trying to edit, or change, or converse at this site. I am just trying to log on to view a list of answers to questions that others have already asked and Linden has answered. That way I would be able help my self first, by reading wisdom.
Give me a clue how to get to Knowledge Base if it is possible for me to do so.
Thank you for help.
Seabunny who is lost in Linden Space
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Catherine Omega
Geometry Ninja
Join date: 10 Jan 2003
Posts: 2,053
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05-13-2004 01:53
Sorry, I meant that you should email them to find out how to log into the Knowledge Base. I can log in fine -- my normal SL password works properly. If yours doesn't, it's a problem on their end. Or you're typing it in wrong. |