Thanks to un-clear billing im now about to loose my land and premium account due to not having the funds in my paypal balance, is it possible to get the land back ? or will i loose it for good ?
The problem is, no-where on the billing page is the total fee mentioned, as a new user I made the mistake of thinking the total mentioned in the land fees was the total for my account.
I could have remidied this problem easily had there been more options for me as a european user to make payment.
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squiz Clifton
Disgruntled Second Lifer.
Join date: 1 Jun 2006
Posts: 123
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08-23-2006 15:31
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DoteDote Edison
Thinks Too Much
Join date: 6 Jun 2004
Posts: 790
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08-23-2006 17:49
Hey, first thing you can do is email [email]billing@secondlife.com[/email], or give them a call via their European number - (00) 800 722 00010 (UK). If things work the same today as they did 6 months ago, you should have 7 days or so to get your bill taken care of. But a call and explanation might earn you more time to deal with it. Maybe you can transfer funds into your paypal in that amount of time. Once you have the funds, you can go to your account page at https://secondlife.com/account/ and force a payment via the <process credit> menu option there.
I had something similar happen in late Winter. I upgraded my CC account, but didn't realize the CC company changed my account number until LL informed me that I had 7 days to make payment. At the same time, the CC company screwed up and sent the wrong new card (MC instead of Visa). I didn't have a viable new CC number to use, so I emailed [email]billing@secondlife.com[/email] to explain my situation. In the end, my land wasn't taken away, and everything remained hunky-dory. So, communicate with LL to get more time, while you work towards getting your paypal account up to speed again. |
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squiz Clifton
Disgruntled Second Lifer.
Join date: 1 Jun 2006
Posts: 123
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08-23-2006 18:05
Hey, first thing you can do is email [email]billing@secondlife.com[/email], or give them a call via their European number - (00) 800 722 00010 (UK). If things work the same today as they did 6 months ago, you should have 7 days or so to get your bill taken care of. But a call and explanation might earn you more time to deal with it. Maybe you can transfer funds into your paypal in that amount of time. Once you have the funds, you can go to your account page at https://secondlife.com/account/ and force a payment via the <process credit> menu option there. I had something similar happen in late Winter. I upgraded my CC account, but didn't realize the CC company changed my account number until LL informed me that I had 7 days to make payment. At the same time, the CC company screwed up and sent the wrong new card (MC instead of Visa). I didn't have a viable new CC number to use, so I emailed [email]billing@secondlife.com[/email] to explain my situation. In the end, my land wasn't taken away, and everything remained hunky-dory. So, communicate with LL to get more time, while you work towards getting your paypal account up to speed again. I emailed billing support explained it all, but wasnt told anything about extra time, i got 3 days left till the time allowance lapses, i cant get in any payment for another 13 days, so basically its as i suspected, i better get used to having no land again. Come on lindens theres a whole world outside of the usa, when can we have more payment options, other games manage it  If that wasnt bad enough, one of my friends is using my free 512m plot as a home, so its gonna cost her home too |