"Live" help

So, what do you do when something is going on and you don't want to bother the first Linden online? You contact Live Help. That's what I did when we had - yet another - avie in the WA shouting out fascistic language (at least, that's what I consider hailing the leader of the third Reich to be). Ofcourse I could file an abuse report, but by the time that's being worked on he'd be probably hailing the emperor of the fourth...

me: Is the only thing I can do when someone is shouting out fascistic language filing an abuse report?
live help: if you find that abusive, yes
me: if I find that abusive...
live help: yes, then you can do that

I'm deeply sorry for assuming my moral standards were more or less applicable. I now understand that they are not, that this world truly is free of speech and if I'm having a problem with that, I should file a report from which I will never hear back again. Sorry again; I just thought I was helping here.

Kind regards,
Doreen

facist language should not be tolerated in the WA, and live help should have bloody well sent a bleeding Linden to help. Thats a disgrace. I can see it now JDF vs LL the law suit just for publicity sake would damage LL to hell and back

Live Helpers are volunteers, although there's more L involvement now than there used to be (someone correct me if I'm wrong). From the snippet posted above it could've been a hypothetical question - very likely there was more to the conversation, though. I'd be upset to hear such things in the WA, too - unfortunately it attracts the most immature show-offs in SL who simply will do anything to get attention. Maybe saying, "OK, everyone - here's a lesson on how to mute an idiot" would at least help some players while sending a message about how the "perp" is viewed by most of us.

First of all, live help can't DO anything. We basicly have the same power you do - we can ask a linden to look into it. If a linden chooses to or not is up to them. Even if a Linden did look into it, you may never find that out - lindens tend to observe a situation before they make themselves known.

Second of all, on the topic of what was being said (I wasn't there, I don't know, nor was I on duty at the time), an abuse report is exactly the right protocol to follow in this case. Compared to the million and one things the Lindens are doing at any one time, some guy saying "Hail Hitler!" is pretty low down on the list, and probably doesn't warrent an immediate smackdown. It doesn't nessasarily warrent it at ALL, in my opinion, but it's certainly not a major issue compared to sim-wide griefing attacks and dealing with inventory loss and such.

Abuse reports work. They just need to hear reports from more than one person to verify you aren't filing abuse reports to grief another player. keep reporting even if you think they are going into a round-file.

Yes, the thread was longer and I did make clear (in my opinion) that the abuse was taking place at the moment of writing. It's not the lack of sending in Lindens like rice at a wedding, I was more appalled by the answer given to me. I should apparently even make clear in my abuse report why fascist language is abusive to me.

And sure I can mute ppl if I want to, but maybe I'm not filing abuse reports only on my own behalf. Some ppl do try to make this a better place now and then. And correct me if I'm wrong, but in which way shouting fascist language in the WA area so much different from sim-wide griefing? The WA contains more ppl regularly than most sims. And is lost inventory om a short term really so much more important than keeping the more populated areas somewhat okay to stay in?

Love,
Doreen

Well, my idea was to say to everyone "here's how to mute an idiot" and then proceed to teach them how to do it. ARs would of course be filed, and the chatlog sent along (the "include chatlog" tick box doesn't work). I agree that it is horrible behaviour. Comparing the grid attacks with this type of griefing is apples and oranges - but both need to be stopped if possible.

I think sometimes the good people need to band together. The few oddball immature types who grief have an effect far beyond what they should have.

Why don't people who are being griefed in a public place just SHOUT to get help from other people there? For example, some neo-nazi looser is doing the "hail-asshat" thing. You are shocked, for good reasons. So SHOUT "This person (put offender's name here) is vocally supporting the worst war criminal that ever lived and is violating the TOS, I therefore reported (put offender's name here) and everyone here should do the same because it is an offence against humanity."

Feel free to cut and paste this in your chat window.

I find it hard to believe that a single moron can grief in a public place and get away with it, just because honest decent people won't do anything about it.

Another option? Go to a sandbox and start asking if anyone wants to shoot griefers for you... naaa.. that would make you as bad as them.. *evil grin*

Live Help has abosolutely no power to do anything. All we can do is let people know what their options are - like showing people how to abuse report things, muting people and banning them from their land.

As the population increases, it's going to be more and more unrealistic to assume that a Linden can come to fix every situation that arises. People are going to have to make use of the tools that we have to deal with jerks.

Abuse/Bug/Crash reports might seem to not work, but thats do to the fact that LL gets millions of them a day. Sure theres a lot of Lindens but they can't all be reading emails. :/

Live help is a collection of normal subscribers that donate their time and efforts to try and help where they can all over SL. They have no special tools or powers, just a real desire to help. Some know a bit more than others, some know more about computers, some know more about land, some know more about building, etc..

When it is suggested to file an Abuse Report, it is so there is a profile built on the one doing the griefing/abuse/whatever. Each and every report is read and addressed. You may never see anything yourself, but something is done. Even the Liasons are bound by the TOS privacy.

Now one thing people don't seem to realize is that yes, there are griefers, script kiddies, and regular pita people all over... ALL OVER. There are over 225,000 subscribers now, including the alts. Has anyone bothered to think about how many ARs the Liasons have to go through? They also have to verify that the AR is not just a griefing because one subscriber is upset with another and wants to cause problems. There is a process and sometimes people's ARs do not get answered immediately. Its not because they are being ignored.

Live helpers and Liasons sometimes get cursed out, griefed themselves when they are trying to help or someone tries to pull them into a dramafest of where two or more members behave in a manner that is more childish than some two year olds I know.

If you've filed an Abuse Report before then you know: Go to your email and get the ticket number, place it in the live help chat and put the number in there along with a brief description of whats going on. If the griefer is already gone, don't expect Liasons to come rushing over just to hear someone complain, there are more things going on than most realize. Its time people maybe 'walk a mile in another person's shoes' and realize they are not the only ones that could be having problems and that those trying to help are really trying to do that - they are not out to cause more.........

I am sorry that it wasn't possible to attend to this problem at the time, and the same goes for all the other occasions we can't be there. Liaisons on duty do read the Live Help messages and share the answering when we can. Ideally we could sort out all the problems in person at a moment's notice but we can't. This is why abuse reports are vital. Please do keep filing them - with the name of the perpetrator in the title if you can.

i guess i do not see what was wrong with this answer, i for one would not have been offended by this, not because i agree with it, but because to me it is just a child tryin to get attention, (and on a side note i find the hypocracy of banning WWII German Icons and speech but not Soviet, or Chinese or Japanese or any other hate groups silly) So anyways, you asked what to do, an dteh Live helper told you to file a abuse report if you found it offensive? why is that a problem? i can tell you from personal experience, that yes filing AR's DOES help but unfortunatly because of privacy laws they cannot tell you about it. hmm as i wrote this i decided that i would have AR'd him because it was at the WA and it is just not the place for it.

Liasons should not have to apologize. They are not perfect, they are human just like everyone else. Everyone makes mistakes. Not being able to attend to something the second someone complains is not a fault or mistake. Its simply because there are more than one issues at hand and all get attended to in as fast and appropriate manner as possible.