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KidsInThe Haul
Registered User
Join date: 9 Sep 2006
Posts: 2
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09-09-2006 10:42
I'm quite agitated at the fact that there's no weekend support after such a huge problem.
The 3-strikes limit on validation with the questions for a lot of people?
How many people are going to NOT be on this weekend because they never updated their security question, or don't remember the first names of everyone on their friends list?
You disabled your ENTIRE database and now those of us that are primarily weekend players have just lost a weekend, plus the revenue we would be contributing to other players, as well as the game...
I find this very upsetting. You are not the only people that have had to work weekends to resolve an information attack.
Regards.
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KidsInThe Haul
Registered User
Join date: 9 Sep 2006
Posts: 2
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09-09-2006 10:47
Oh and to clarify, I'm talking about phone support.
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Lord Sullivan
DTC at all times :)
Join date: 15 Dec 2005
Posts: 2,870
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09-09-2006 10:47
From: KidsInThe Haul I'm quite agitated at the fact that there's no weekend support after such a huge problem.
The 3-strikes limit on validation with the questions for a lot of people?
How many people are going to NOT be on this weekend because they never updated their security question, or don't remember the first names of everyone on their friends list?
You disabled your ENTIRE database and now those of us that are primarily weekend players have just lost a weekend, plus the revenue we would be contributing to other players, as well as the game...
I find this very upsetting. You are not the only people that have had to work weekends to resolve an information attack.
Regards. Yeah this should have happenned mid week LL so that the weekend players werent upset as well,  whats up with you LL? Stop trying to fix it and come answer all these questions and get all your staff on 24/7 shifts and lock them in the office till its fixed, and for godsake dont let them sleep either ROFLMAO
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Tuach Noh
Ignorant Knowlessman
Join date: 2 Aug 2006
Posts: 79
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09-09-2006 11:50
Well, they didn't exactly rez their "5x increase" in phone support people from inventory, so with any luck they'll be training those people over the weekend.
I mean, sure, they could answer the phone now, but how useful is this conversation, really?
Them: Hello and thank you for calling Linden Lab technical support, how may I assist you?
You: Hi, I need to reset my password for Second Life.
Them: Okay, sure, I'd be happy to help you with that. Let's get started.
You: Great.
Them: First, I'll need to get some information from you.
You: No problem.
Them: Number one... what's a password?
You: You... must... die!
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